Vaco Looking for CONTRACT – REMOTE – HUMAN RESOURCES – 21.00 HR Full Time

Job Description The Senior Employee Solutions Representative administers COMPANIES Talent/Human Resources, Benefits, Payroll, Leaves and Disabilities policies, plans, and procedures in a shared services environment.

• The Senior Representative interacts with a diverse set of customers in support via in-bound telephone calls, emails, webforms, and chats from partners, principals, managing directors, employees, alumni, retirees, pre-hires, service providers, and others.
• This resource directly impacts results with goals set to ensure performance is aligned with established business drivers.
• Qualifications:

• Associates or Bachelor’s degree preferred. * Experience serving customers in a contact center via telephone and e-mail channels (chat/instant messaging delivery a plus).
• Call center and benefits experience HIGHLY preferred.
• Proficient knowledge of benefit and retirement plans, human resource practice, leaves and disability support, detailed understanding of payroll information and shared services delivery, preferred.
• Excellent oral and written communications.
• Excellent analytical and problem-solving skills.
• Microsoft Outlook and Word experience required.
• Well-developed and professional interpersonal skills and demonstrates ability to interact effectively with people at all organizational levels of the COMPANIES U.S. and Global Firms.
• Experience with Human Resources (Talent) systems, Payroll systems, and web-based employee self-service applications.
• Must have aptitude to learn employee benefits and communicate intelligently with callers. Benefits experience is highly preferred.
• Candidates MUST be able available M-F 7am-7pm CST. Shifts will be assigned after training period. Training will start 8am-5pm. Candidates MUST be located in Tennessee or greater Atlanta area.

LOCATION: REMOTE

Must have minimum internet speed of 25+ mbps download, 15+ mbps upload. Must have a private workspace free from distration.
Job Requirements The Senior Employee Solutions Representative administers COMPANIES Talent/Human Resources, Benefits, Payroll, Leaves and Disabilities policies, plans, and procedures in a shared services environment.
The Senior Representative interacts with a diverse set of customers in support via in-bound telephone calls, emails, webforms, and chats from partners, principals, managing directors, employees, alumni, retirees, pre-hires, service providers, and others.
This resource directly impacts results with goals set to ensure performance is aligned with established business drivers.
Qualifications:

• Associates or Bachelor’s degree preferred.

Experience serving customers in a contact center via telephone and e-mail channels (chat/instant messaging delivery a plus).
Call center and benefits experience HIGHLY preferred.
Proficient knowledge of benefit and retirement plans, human resource practice, leaves and disability support, detailed understanding of payroll information and shared services delivery, preferred.
Excellent oral and written communications.
Excellent analytical and problem-solving skills.
Microsoft Outlook and Word experience required.
Well-developed and professional interpersonal skills and demonstrates ability to interact effectively with people at all organizational levels of the COMPANIES U.S. and Global Firms.
Experience with Human Resources (Talent) systems, Payroll systems, and web-based employee self-service applications.
Must have aptitude to learn employee benefits and communicate intelligently with callers. Benefits experience is highly preferred.
Candidates MUST be able available M-F 7am-7pm CST. Shifts will be assigned after training period. Training will start 8am-5pm. Candidates MUST be located in Tennessee or greater Atlanta area.

LOCATION: REMOTE

Must have minimum internet speed of 25+ mbps download, 15+ mbps upload. Must have a private workspace free from distration.

Vaco