Utah Engineering Hiring for Commercial Service Dispatcher Job at Salt Lake City, UT Full Time

Utah Engineering has an opportunity for a great leader to join our fast paced, goal oriented, professional, and fun company as a Dispatcher. As a dispatcher, you will work as part of a dynamic and passionate team to ensure desired sales metric. You will match the right technician to every job, helping achieve the company’s financial goals.

We offer:

• Excellent wage
• Incentive Pay
• Health insurance
• Life Insurance
• Retirement
• Vacation & Holiday Pay
• Continuing education
• Excellent working conditions

Responsibilities

• Responsibilities will include evaluating customer calls and assigning the best technician to each service appointment.
• Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
• Relay accurate information to technicians, ensuring proficient, quality customer experiences.
• Manage the whereabouts and needs of every technician in the field.
• Record the results of each service call and create report summaries for management.
• Be professional and establish customer rapport, encouraging repeat business.
• Respond to customer requests, resolving issues and promoting the brand.
• Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
• Update customers throughout the day on the technician’s progress.

Qualifications

• Proven track record in customer service
• IT Competent
• good typist and proficient with phone systems
• Highly organized with exceptional follow-through abilities
• Strong verbal and written communications
• Passionate about SameDay and loves the brand
• Ability to build trust
• Diffuse conflict and hold others accountable
• Engaging personality that blends well with a fast-paced, goal driven environment.
• Competitive individual contributor who also loves to win as a team
• Highly motivated, flexible, and great attitude on life.

Job Type: Full-time

Pay: $21.00 – $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Application Question(s):

• What makes you interested in this position?

Experience:

• Customer Service: 2 years (Preferred)
• Dispatching: 2 years (Preferred)

Work Location: One location