University System of Georgia Looking for System Administrator – Endpoint Manager Full Time

Job ID: 253193

About Us

The University System of Georgia (USG) is comprised of 26 higher education institutions as well as the University System Office (USO). Within the USO, our administrative operations are primarily housed in the Trinity Washington Building located in downtown Atlanta. Our Information Technology Services (ITS) division is located in Athens. The University System of Georgia Shared Services Center (SSC) is located in Sandersville. The Georgia Public Library System is located in Atlanta. The Georgia Archives is located in Morrow. The State of Georgia Records Center is located in Austell.

Location

Information Technology Services (ITS) – 2500 Daniells Bridge Road Athens, GA 30606

Job Summary

Provides direct support to the Assistant Vice Chancellor of USO Solutions Support to manage endpoint devices for the University System Office.  The Endpoint Manager has advanced knowledge of end-user computing operating systems, endpoint management best practices, communication skills, skills in project management, and a good overall understanding of IT principles and practices. This position provides administration and engineering for several endpoint management services including antivirus, endpoint management systems for Windows and Macs, and managing configurations and scripts for endpoint devices.  This position serves as a subject matter expert on all things related to managing endpoint devices at the University System Office’s main office and satellite locations.

Responsibilities

• Provides administration of the applications used for endpoint management and security.
• Provides customer service via phone, email, or in-person, as needed, about equipment and services to meet a large-scale operation of end-user computing devices.
• Provides oversight to a certification and accreditation program for end-user computing devices.
• Coordinates with endpoint technicians to resolve issues on end users’ devices that aren’t performing to the organization’s standards.
• Reconciles endpoint management tool’s inventory of devices against the department’s inventory system.
• Provides overall oversight of all end-user computing device patching and security levels.
• Oversees the temporary assignment of admin rights to end users’ devices based on predefined expectations.
• Responsible for creating and maintaining all documentation related to the program’s operations.
• Effectively communicate technical information to all stakeholders including IT, end users, guests, and senior leadership.
• Collaborates with IT staff.
• Assists with ensuring that inventory systems are maintained accurately.
• Oversees discovery of unmanaged devices that connect to the organizations’ networks and take steps to remediate them.
• Serves as the primary interface with Cybersecurity to research, understand, and remediate issues that need immediate action.
• Coordinates with the Cybersecurity division on all security-related issues regarding end-user compute devices to remediate.
• Manages upgrades of all applications and systems related to endpoint management.
• Provides continuous service improvements to the program’s processes to shorten response times to vulnerabilities and other software deployment needs.
• Implement and follow best practices as outlined by the program to oversee end-user devices including testing, patching, upgrading, inventory, surplus, and overall general oversight of these devices.
• Improve the overall feature offerings of existing services.
• Maintains vendor relationships and stay up to date on new features that are to be released and how they relate to our environment.
• Maintains an understanding of industry best practices and offerings to ensure continuity in the program’s operation.
• Attends training on an as-needed basis to expand on the knowledge needed to serve in this role.
• Works with vendors on support-related issues with endpoint management toolsets.
• Build, coordinate, provide, and schedule delivery of reports for needed governance.
• Successfully prioritizes and multi-tasks in a time-sensitive, deadline-oriented atmosphere. Skills in solving problems and implementing solutions.
• Coordinates and supports department projects and activities.
• Duties as assigned for ongoing support of department goals and objectives.

Required Qualifications

• Bachelor’s degree in Information Technology, or a related field or similar experience.
• Eight years of experience serving in a support role for endpoint devices.
• Working knowledge of network systems, topologies, and architecture.
• Extensive knowledge of troubleshooting end-user computing devices.
• Software proficiency including but not limited to Word, PowerPoint, Excel, Access, Adobe Acrobat, and Microsoft Teams.
• Experience with troubleshooting Windows, Macs, and mobile devices.
• Experience with managing multiple projects in various phases of implementation.
• Experience with managing endpoint management systems.
• Experience with managing antivirus solutions.
• Experience with managing printer management solutions.
• Knowledge of networking protocols, routing, switching, and firewall rules.
• Experience in building PowerShell and batch scripts.
• Knowledge of IT security standards and techniques.
• Knowledge of specialized information technology, computers, and job-related software programs.
• Knowledge of federal and state laws, rules, and regulations impacting higher education and/or public library services.
• Knowledge of process improvement theories and practices.
• Skill in oral and written communication with a keen eye for detail.
• Skill in collaborating with multiple constituents.
• Skill in interpersonal relationships.
• Ability to work independently.

Preferred Qualifications

Knowledge of the Board of Regents and department policies and procedures

Knowledge of Ivanti Endpoint Management tools

Knowledge of Cylance antivirus

Knowledge of Admin By Request

Knowledge of Jamf

Knowledge of Intune

Knowledge of PrinterLogic

Conditions of Employment

This is a position of trust and will require a pre-employment background check that includes a criminal history check and verification of education and required professional credentials. It will not require a credit check. This is not a remote position. It will be required to work on-site 100%.

Equal Employment Opportunity

The University System Office is an equal employment, equal access, and equal educational opportunity, and affirmative action institution. It is the policy of the University System Office to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50).

For questions or more detailed information regarding this policy please contact the University System Office Human Resources at 404.962.3242. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact Human Resources.