University of Virginia Looking for Assistant Ticket Manager (Department of Athletics) Full Time

The University of Virginia is a highly competitive Division I program committed to academic and athletic excellence. The Department of Athletics at the University of Virginia is now accepting applications for the position of Assistant Ticket Manager to support the Athletics Ticket Office.

The Assistant Ticket Manager position exists to provide oversight for the ticket sales and customer service needs of assigned sport programs. The Athletics Ticket Office strategies reflect a concerted effort to maximize ticket sales revenue and increase attendance to sports or athletics related events in order to support the Department of Athletics and its mission.

Responsibilities include, but are not limited to:

• Providing exemplary customer service to internal and external constituencies.
• Managing ticket sales for assigned sports.
• Overseeing accounting and budgetary responsibilities.
• Assisting in the allocation and distribution of tickets.
• Recording, tracking and reporting on ticket sales revenue.
• Managing student ticket distribution.
• Providing various data, analytics, and reports.
• Performing audits to maintain quality control.
• Performing back-office processing.
• Other duties, as assigned.

The incumbent works independently and prioritizes his/her own work, much of which is driven by the schedule of events and the needs of the Athletics Ticket Office. Independently makes decisions on customer contacts to maximize ticket sales. Collaborates with the Ticket Services Associates’ staff in providing customer service, articulating Athletics Department event ticketing policies, and maintaining the authority to make ticketing decisions during assigned events. Consults with the Director of Ticket Sales and Operations and Assistant Athletics Director of Ticket Sales and Operations when faced with a more challenging problem or a situation beyond the scope of their duties or expertise.

Anticipated Hiring Range: $15.00 – $21/hr. This is a fulltime, nonexempt (overtime-eligible) position, which is eligible for the University’s benefits package. This is a full-time position with UVa benefits. Employees benefits package highlights include:

• 22 days of paid time off, increasing with service; 13+ paid holidays each year, in addition to paid time off; Parental and Community Service Leave
• Health plan with options to meet healthcare and financial needs
• Retirement through the Virginia Retirement System
• Tuition and professional development benefits
• Employee wellness program featuring activities to earn up to $500/year

Qualifications

• Education: High school diploma required; Bachelor’s degree preferred.
• Experience: Prior administrative experience required; 1-3 years’ experience working in a ticket office or other customer service work environment is preferred.
• Knowledge/Skills/Abilities: Ability to work in a highly energized environment and to meet multiple deadlines. Ability to communicate clearly and to effectively convey information by telephone. Ability to demonstrate strong interpersonal skills in interactions with all UVA and Athletics Department staff, outside community including fans, visitors, and other constituencies especially during events. Must possess strong organizational skills and the ability to oversee ticket booth staff. Ability to present a professional demeanor while delivering a high level of internal and external customer service. Knowledge of NCAA and ACC rules and regulations preferred.
• Computer Applications: Knowledge of Microsoft Office suite required; experience utilizing Paciolan and Salesforce highly preferred.

APPLICATION PROCESS
Please apply through Workday, and search for R0034692. Internal applicants must apply through their UVA Workday profile by searching ‘Find Jobs.’ Complete an application online with the following documents: 
* CV/Resume
* Cover letter  

Upload all materials into the resume submission field, multiple documents can be submitted into this one field. Alternatively, merge all documents into one PDF for submission. Applications that do not contain all required documents will not receive full consideration.   

References will be completed via UVA’s standardized process Skill Survey. A total of five references will be requested via SkillSurvey during the final phase of the interview process.  A minimum of three is require 

For questions about the application process, please contact Michele Jarman, Academic Recruiter.

COVID Vaccination Requirement and Guidelines

Please visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff.  We believe diversity is excellence expressing itself through every person’s perspectives and lived experiences.  We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.