Job Summary
This position will be located
at the Wakara Dental Clinic in Salt Lake City. The Outpatient Services Specialist provides exceptional care for our patients and guests by
offering them professional service and creating a memorable patient experience. The incumbent accurately and professionally handles all
front desk operations including, but not limited to all phases of the patient registration, scheduling, and payment collection processes.
The core responsibilities of this role maximize efficiency through facilitating and ensuring the accuracy of the information flow between
patients, dental staff, and other various departments.
Forms positive and productive relationships with staff, providers and faculty
to support the mission, vision, values, and PROMISE standards of the organization. Fosters a supportive,
anti-racist, equitable, and inclusive environment for our patients, providers, faculty, staff, and the communities we
serve.
Responsibilities
Essential Functions
1. Schedules patient appointments and contacts patients for
rescheduling, missed appointments and appointment reminders.
2. Assists patients with automated medical record access, as needed.
3.
Corresponds with providers and staff via email, phone, and electronic medical records.
4. Greets and directs patients. Anticipates the
needs of the patients and guests, then responds in an accurate and timely manner.
5. Completes patient check-in and check-out processes
by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information
required for registration.
6. Collects all necessary co-pays, deductibles, and co-insurance, as needed.
7. Reconciles cash against
daily charge and cash reports.
8. Maintains accurate and orderly patient medical records ensuring all paperwork is scanned into
Epic.
9. Verifies charges are entered into Epic.
10. Maintains and utilizes work-lists, including reminder calls, waitlists,
referrals, and insurance verification.
11. Communicates with patients in a confidential, professional manner using empathy, tact, and
diplomacy.
12. Acts as a liaison between patients, guests, back office staff, students, and providers.
13. Verifies patient benefits
and eligibility, when needed.
14. Maintains accurate registration by completing assigned work queues.
15. Responds to questions
regarding account status and concerns. Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for
resolution.
16. Performs other administrative duties, as required.
17. Assists in the orientation, education, and training of dental
students, residents, and staff on clinical procedures and protocols.
18. Adheres to standards set by OSHA, HIPAA, FERPA, CODA, and other
standards.
19. Participates and contributes in committees and discussions regarding clinic operations, protocols, and/or quality
assurance.
Knowledge / Skills / Abilities:
Demonstrated potential ability to perform the essential functions of
the job as outlined above.
Ability to maintain a professional demeanor in stressful or difficult situations.
Ability to provide care
appropriate to the patient demographic served.
Ability to display active listening and verbalize empathy while developing relationships
with patients, guests and coworkers.
Ability to assess data regarding the patients status and provide care, as detailed in the
departments policies and procedures manual.
Demonstrated excellent communication, interpersonal, organizational and follow-through
skills.
Ability to be highly motivated and pay attention to detail with a passion to provide excellent customer service in a fast paced
and evolving environment.
Ability to work efficiently and independently.
Demonstrated computer skills and an ability and willingness
to learn new applications and software, procedures and processes.
Ability to assimilate data from various sources.
Demonstrated
knowledge of HIPAA regulations to ensure that patient information is guarded and respected.
Ability to navigate a facility with multiple
providers and services.
Minimum Qualifications
One year of office experience, customer
service experience, or
equivalency (one year of education can be substituted for two years of related work experience).
Current, valid Utah drivers license
at
time of hire may be required in some
areas.
This position is patient-sensitive and must fulfill all associated requirements. We
protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and
hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to
vaccinations.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position
description.
Disclaimer
This job description has been designed to indicate the general nature and level of work performed by
employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties,
responsibilities and qualifications required of employees assigned to the job.
Preferences
Experience with CDT codes may be
preferred.One year experience in patient registration, admitting or related work may be preferred
Dental office experience
preferred
Epic experience preferred
Bilingual in Spanish preferred
Special Instructions
Requisition
Number: PRN37928B
Full Time or Part Time? Full Time
Work Schedule Summary: Monday – Friday 8am to 5pm. Hours may
vary depending on clinic needs.
Department: 01478 – SOD – EDUCATION
Location: Campus
Pay Rate Range:
$16.90-20.45
Close Date:
Open Until Filled: Yes
To apply, visit https://utah.peopleadmin.com/postings/161619
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