University of Utah Looking for Computer Technician Full Time

Job Summary

The HCI Help Desk is the central
point of contact for all IT related incidents and service requests for Huntsman Cancer Institute. The help desk engineers are the first
contact for support for all IT related issues. Technical support includes, but is not limited to, incoming phone calls, walk-up traffic,
online support tickets and service requests, automated pages and alerts and emails.

Huntsman Cancer Institute is committed to cancer
prevention, care, and survivorship for all communities within the area we serve – which includes Idaho, Montana, Nevada, Utah, and Wyoming –
with impact worldwide. Partnerships with individuals, communities, and many other entities are crucial to our work. Huntsman Cancer
Institute values cancer-related health equity, and inclusion as integral to our guiding principle to serve our patients and their
communities, and our commitment to foster a culture of belonging for all within our organization. 
In your cover letter or during your
interview process, we invite you to share how your personal and professional experiences have prepared you to serve as a member of our team
as we work to reduce the cancer burden experienced by all people and communities. This may include description of your prior experiences
related to research, prevention, clinical care, community engagement/outreach, training, administration, or other areas relevant to Huntsman
Cancer Institute’s mission and this position. 
Learn more here

Responsibilities
Essential Job Functions

• Respond to
  service request tickets, phone calls and walk up traffic providing support for all computer, printer, mobile and other IT devices used by
  HCI personnel.
• Help Desk support includes, but is not limited to, the following: configure, setup and troubleshoot desktops and
  laptops (Windows and MAC OS), tablets, printers, handheld scanners, label printers, Cisco IP phones, and various other hardware and software
  within the hospital and research environments.
• Provide audiovisual support for HCI events.
• Create training and how-to
  documentation for co-workers and users to share via training sessions, the knowledgebase, Teams messaging and channels and SharePoint
  sites.
• Adhere to administrative tasks and workflow including but not limited to
  • Communicating to the customer within the
    time specified.
  • Adding notes to the service requests from ticket submission to resolution.
  • Update inventory appropriately
    when handling computer equipment for surplus, ISO alerts, moves or replacements and other items.
  • Return all computer equipment,
    tools and other necessary items to the storage area for CATG.
• Provide technical and other support for projects led by
  other departmental staff.
• Interface with hospital and research staff when necessary to manage any vendor IT requirements for
  equipment.
• Share important support, vendor and other technical information with the CATG helpdesk and document the information in
  the knowledge base.
• Ensure customer satisfaction with timely, accurate, professional service and support.
• Coordinate
  escalation of issues to the appropriate team as needed.

Non-Essential Job Functions

• Participation in
  numerous projects that may require the setup and dismantling of hardware not normally considered to be IT.
• Other duties as
  required.

Working Conditions

• General climate-controlled office environment.
• Low noise
  level.
• Prolonged sitting and repetitive motion due to extended computer use.
• Frequent exposure to hospital and research
  lab environments.
• Stress related to conflicting priorities and meeting schedule deadlines.
• Daily, professional
  communication with users of varying IT abilities.

Physical Requirements

• Ability to see, speak, hear,
  write, and understand English.
• Sustained attention to detail.
• Prolonged sitting and repetitive motion due to extended
  computer use.
• Some physical exertion.
• Must be able to walk and/or stand for long periods of time.
• Must be able to
  lift 40 pounds.

Position Qualifications

• Must be able to read, write, and speak English fluently.
• Expert level Windows OS troubleshooting and problem resolution skills.
• Very strong Macintosh OS troubleshooting and problem
  resolution skills.
• Good working knowledge of Windows networking and server communications.
• Understanding of Active
  Directory.
• Strong analytical, problem solving, and conceptual skills.
• Strong teamwork and interpersonal skills.
• Excellent verbal and written communication skills and ability to express complex technical concepts in terms that the business unit can
  understand.
• Thrives in a somewhat unstructured hands-on environment that demands a consultative approach spanning multiple
  environments while maintaining a professional and empathetic demeanor.
• Strong customer service skills.
• Knowledge sharing
  and coaching capabilities.

Work Environment and Level of Frequency typically requiredNearly Continuously: Office
environment.

Physical Requirements and Level of Frequency that may be requiredNearly Continuously: Sitting, hearing,
listening, talking.Often: Repetitive hand motion (such as typing), walking.Seldom: Bending, reaching overhead.

Minimum
Qualifications
Associates degree in a computer related field and two years of experience or equivalency (one year of education can be
substituted for two years of related work experience) required. Demonstrated computer skills, human relations and effective communication
skills are required.

Preferences

Special Instructions

Requisition Number: PRN38151B
Full
Time or Part Time? Full Time
Work Schedule Summary:
Department: 01249 – HCI Computing & Tech
Operation
Location: Campus
Pay Rate Range: 15.19 to 28.08
Close Date:
Open Until Filled:
Yes

To apply, visit https://utah.peopleadmin.com/postings/162794

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