The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
Posted Job TitleCollections Financial Analyst, Office of Research Services – Division of FinanceJob Profile TitleAccountant/Financial AnalystJob Description SummaryThe Office of Research Services (ORS) provides financial support and oversight for The University of Pennsylvania more than $1B annual research portfolio.
The Operations and Cash management group is responsible for multiple data entry/ data integrity, financial, reporting and application/system administration tasks to support the research process at the University.
The group engages with key stakeholders, research administrators and other internal partners throughout the lifespan of a sponsored project.
The Collections Financial Analyst, manages the process and communications on past due receivables. This includes promptly and accurately contacting sponsoring organizations through various channels regarding unpaid invoices/payments not received by the University.
Using diplomacy and tact, and high level communication strategies, the role works with various stakeholders including University-wide business administrator/ grants managers to verify that all of the required deliverables and dependencies associated with a project (progress/technical reports ) have been submitted.
The role will accurately focus on collections in a customer focused and quality manner; providing management reports and analysis.
The role will analyze and query various systems to support collections, billing, hold/collection processes, improve management of account processes for targeted populations. The role will proactively research and resolve account discrepancies with vendors and the Penn community.
The role is responsible for managing complex accounts customer service inquiries with an eye toward improving efficiency and the delivery of services to ensure world-class service for various stakeholders across Penn.
The role will ensure compliance with relevant statutes and regulations pertinent to collections and receivables balancing responsive and clear customer service communications, accuracy and precision in all interactions.
In the Division of Finance, we recognize diversity and inclusion is paramount to a positive and thriving work environment; it is a business imperative. We are committed to actively fostering diversity, inclusion and cultural competency throughout our operational efforts in the Division of Finance. This role will be critical in supporting those efforts and demonstrating behaviors and competencies that reflect Penn’s values.
We take pride in the myriad ways that diversity enriches our curriculum, and the cultural and social life of our campus. Penn’s commitment to achieving eminence through diversity is ultimately a commitment to creating a more vibrant university so that our graduates will be both stimulated and empowered to shape a better world.Job Description
Responsibilities/Duties
Precisely monitors receivables for the University’s sponsors. This includes contacting sponsors on delinquent receivables, sending out dunning statements as appropriate, and ensuring that any actions are clearly noted in the appropriate post award
fund file.
Process, analyze and record collections and holds using various University systems and programs.
Assist with analyzing and processing payments and receivables in an accurate and precise manner.
Process financial journals as necessary with a focus on customer centric delivery and ensure a positive, quality experience for all stakeholders.
Promptly review/analyze account activity to verify revenue and accounts receivable and cash received balances are accurate. Provide analysis and complex reporting related to revenue and accounts receivable trends and long-term data analysis.
Utilize advanced knowledge of Microsoft Office Suite and various other programs to assist with application of payments.
Proactively analyze reports/information to identify outstanding balance issues, and develop targeted communications with appropriate sponsors/stakeholders.
Proactively collaborate with ORS areas to ensure effective performance outcomes which will include business process improvement through managing the resolution of complex account and billing matters, collaborating on related business practices, data analysis, implementing business strategies based on analysis and coordinating with fellow staff as needed.
Manages the day-to-day responsibilities of the collections operations areas using various technologies including Microsoft Office suite programs. Manage email account and other written correspondence with diverse stakeholders in a clear, concise, accurate and customer-focused manner.
Analyze, research, and independently make decisions to resolve complex issues pertaining to account balances, and handles escalated customer issues in partnership with leadership.
Prepare and audit payment plans and financial acceptance of the plans for accuracy.
Audit, review, and reconcile outstanding billed receivables from various departments that directly affect receivable balances.
Proactively review agreements awarded to the University of Pennsylvania via Federal portals and forwarding the agreements to the office of Research Service Operations Group for processing.
Collaborate effectively and clearly with the Cash Management group to ensure that cash is recorded correctly. Review the general ledger and billing system to verify cash and receivable balance. Accurately record and maintain daily check log.
Drives better business outcomes through project management of receivables and effective collaboration and coordination with multiple departments and stakeholders.
Ensures that key deadlines are established and met.
Perform additional duties as assigned
Qualifications
Preferred Bachelor’s degree preferred and a minimum of four years of data analyst experience or an equivalent combination of education and experience. BA/BS Degree in Finance or Accounting are strongly preferred.
Knowledge of bookkeeping or accounting principles to include posting of debits and credits and General ledger posting
Proficiency with Microsoft Excel and formulas/functions
Demonstrated ability to be detail-oriented and accurate.
Able to handle multiple tasks simultaneously.
Demonstrated organizational and prioritization skills, along with the ability to work within tight and often conflicting deadlines.
Must be flexible, show effective judgement, discretion and have the ability to handle confidential financial matters.
Required knowledge includes working knowledge of databases and various higher education technologies.
Experience using data analysis tool and databases.
Demonstrated ability to quickly learn and apply new technologies.
Excellent customer service and strong leadership skills.
Strong verbal and written communication skills.
Able to work independently and prioritize multiple tasks in a high-volume environment.
Demonstrated ability to collaborate effectively with other departments and diverse stakeholders in a dynamic higher education environment.
Work effectively in a highly matrixed and decentralized environment with the ability to navigate through ambiguity and demonstrate appreciation and support for diversity, inclusion and belonging in a constantly evolving academic/higher education environment.
Please include in your Workday submission a cover letter and resume.
Job Location – City, StatePhiladelphia, PennsylvaniaDepartment / SchoolDivision of FinancePay Range$51,824.00 – $55,000.00 Annual RateSalary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile. Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.University Benefits
To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay
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