University of Pennsylvania Hiring for Associate University Registrar for Student Systems and Information Services – Division of Finance at Franklin Building Full Time

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job TitleAssociate University Registrar for Student Systems and Information Services – Division of FinanceJob Profile TitleInformation Technology DirectorJob Description SummaryThe Office of the University Registrar (OUR) implements and monitors many academic and administrative policies in coordination with campus stakeholders to facilitate faculty teaching and student learning. The OUR champions the constant renewal of student information systems, adapts operations to changing academic needs, federal, state, and institution policies, and evaluates administrative processes for service improvements. The OUR acts as the data owner of academic and student information and plays an important role in the governance of these systems and information.

The Student Systems and Information Services team is integral to the Office of the University Registrar (OUR). The team provides system support, data analysis, and reporting for OUR, offices across campus, and external organizations. Led by the Associate University Registrar for Student Systems and Information Services, the team provides problem and issue resolution for a variety of systems and data sets, participates in system and technology projects by providing business-specific knowledge and requirements, investigating and testing technology solutions, and leading and participating in implementations.

The team frequently collaborates with staff in school registrar offices, compliance offices, Bursar, Financial Aid, Admissions, Pennant Operations team, and Information Systems and Computing.

The Associate University Registrar for Student Systems and Information Services must have extensive experience with the Banner Student application and how it supports academic records and the mission of the university. The Associate University Registrar must understand the dependencies and ensure integration between all modules within Banner, such as Admissions, Student Financials, Financial Aid, and the student data warehouse. An understanding of the relationship between Banner and other systems within OUR and those used across campus is critical. The Associate University Registrar reports to the University Registrar.

The role includes supervision and development of staff within the team and strong collaboration with other teams across campus. This person will provide leadership and direction in the alignment, integration, and development of technological improvements, particularly within the Banner Student suite.

This individual will participate in the development, recommendation, and implementation of policies and procedures that affect the administration of student and academic data and will advise the University Registrar regarding such policies.

The position oversees the administration of access for student systems, and participates in campus data governance work, establishing and maintaining standards for student data access and use and oversees the development, documentation, and communication of timelines for student system operations and configurations.

The Associate University Registrar is expected to uphold industry standards and best practices across all functions related to the role and demonstrate high levels of proficiency managing in a very complex systems environment.

Significant ongoing project work requires the Associate University Registrar to possess previous experience in project management, change management, strong registrar related functional expertise with demonstrated leadership experience, and time management skills. This position is expected to function with a high degree of professionalism, discretion, and autonomy.

Key Responsibilities include:

•Serve as the cross-functional, business, and technical leader for Banner as well as other university systems supported by the Office of the University Registrar
•Provide leadership in the support of existing applications that support undergraduate, graduate, and professional school academic programs.
•Support the day-to-day systems and technology operations of the Registrar’s office by managing bug and error reporting, oversee access approval to core student systems and guiding operational staff in development of new solutions.
•Champion the use of university-wide systems for common functions to improve data quality, eliminate shadow systems, and reduce maintenance efforts and/or costs.
•Solve problems and enable opportunities for the introduction of appropriate technology.
•Lead and conduct in-depth analysis on how best to improve business processes. Define how to use Banner and other systems to fulfill those requirements.
•Lead and participate in implementations of new systems, and planning and support testing for patches, enhancements, and upgrades of existing systems.
•Supervise and oversee the work of the Systems and Information Services team.
•Integrate new systems with existing systems and administrative and academic practices to achieve desired results and meet expectations.
•Collaborate with cross-functional teams on data initiatives, system configuration, and the implementation of new technology solutions.
•Develop a culture of superior customer service when dealing with customer tickets, phone calls, and email communications.

The Individual must:
•Support the vision to improve system technologies used by the Registrar’s Office and all schools/colleges, academic departments, and administrative units.
•In coordination with the OUR team and other teams across campus, the Associate University Registrar will track, schedule, and plan for system upgrades, testing for new technologies and upgrades of existing tools already used by the Office of the University Registrar.
•Assist with planning and coordination of projects, training, and documentation for end-users within the schools/colleges and other offices.
•Advise on functional support, technical support, and quality control to the Registrar’s Offices; escalate issues as necessary.
•Act as a steward for academic information and manage data for accuracy. Interpret data for optimal process and system use. Work with other groups as needed to define data feeds and analyze data.
•Collaborate with cross-functional teams on the technology map and implementation of new technology solutions.

This position is eligible to work fully remote with limited travel to campus.Job Description

Provide leadership in support of Ellucian’s Banner Student module, Self-Service Banner, Banner Communications Management, and other mission critical systems.

• Identify opportunities for introduction of technology to improve service and productivity and increase efficiency and accuracy.

• Lead business process evaluation, enhancement, and redesign efforts. Define business requirements. Identify and propose potential business process and system enhancements.

• Lead and participate in the investigation and implementation of software solutions and tools. Conduct prototyping, testing, analysis, and business process development.

• Identify problems and issues related to existing systems. Lead effort to analyze, test, and implement fixes and enhancements.

• Direct design, configuration, and setup tables and security roles to support campus needs.

• With assistance from other teams within the OUR and across campus ensure current and accurate updates to academic programs, plans, and calendars.

• Mange security roles and oversight of permissions for administrative users of the student information system.

Collaborate with Student and Academic Services, Academic Records, and Compliance and Reporting Groups

• Lead efforts related to the analysis and management of data from the various information systems, such as Banner, CourseLeaf CAT, CM, CLSS, and PATH, NCAA eligibility, Data Warehouse, Perceptive Content, National Student Clearinghouse, and other systems.

• Analyze problems related to academic records. Resolve complex data and data-related issues and provide guidance to a variety of users, internal and external to the University.

• Lead process re-engineering and redesign efforts to implement and integrate new technology to increase efficiency, reduce costs, and improve services. Implement improvements in procedures and workflow. Focus on eliminating manual and paper-based processes and adoption of automation wherever possible.

• Lead Banner and system maintenance and development activities for the OUR such as testing, upgrades, and system enhancements, etc.

• Contribute to the management of the operations production calendar.

• Participate in compliance projects. Assist with submission, requirements gathering, testing and signoff of technology compliance projects.

Provide support in the analysis, preparation, and governance of reports and data from a variety of sources such as Banner and the student data warehouse

• Working with others across Penn collaborate on the collection and analysis of student data requirements from users across campus. Develop solutions and approaches to provide student data for complex internal and external reporting requirements. Identify opportunities for the introduction of new reporting tools and enhancements to data sets.

• Support the development of complex queries and reports using standard reporting tools. Thoroughly understand data structures and complexities across multiple systems and the student data warehouse.

• Ensure student data warehouse and Banner users understand and interpret data correctly.

• Participate in the development of student data warehouse reports and dashboards.

• Troubleshoot existing queries and reports.

• Contribute to management of student records in the campus identity and access management tool including process improvement and record-level correction, support, and troubleshooting.

Support other OUR initiatives and other duties as assigned.

Qualifications

• Bachelor’s degree and a minimum of five years of experience, 7-10+ years preferred, or equivalent combination of education and experience, in a student services office with an in-depth understanding of student records administration.

• Experience in gathering, analyzing, documenting, and modifying business requirements in academic student service areas.

• Experience in the use and configuration of Ellucian’s Banner system, National Student Clearinghouse reporting, and National Student Loan Data System record maintenance and reporting.

• Experience in reporting, data analysis, and reporting tools such as SAP’s Business Objects, Toad Data Point, knowledge of SQL.

• Advanced user skills with Excel and other Microsoft programs and computer systems.

• Excellent interpersonal, communication and presentation skills. Demonstrated ability to be detail-oriented and accurate.

• Able to handle multiple tasks simultaneously.

• Demonstrated organizational and prioritization skills, along with the ability to work within tight and often conflicting deadlines.

• Must be flexible, show effective judgement, discretion and have the ability to handle confidential financial matters.

• Work effectively in a highly matrixed and decentralized environment with the ability to navigate through ambiguity and demonstrate appreciation and support for diversity, inclusion and belonging in a constantly evolving academic/higher education environment.

Preferred Qualifications:

• Experience leading a team to facilitate implementations and/or procedural change.

• Knowledge of SQL.

• Proficiency in Banner Communications Management and Self-Service Banner

• Proven record of exemplary customer service.

• Experience leading and participating in technology implementation projects.

• Knowledge of all areas providing student and academic support services: Bursar, Financial Aid, and schools across a decentralized campus.

• Ability to communicate business-specific requirements, problems, issues, and solutions to technical and non-technical users.

• Experience with standard office software packages.

• Experience working in a large, decentralized, and complex higher education environment.

Job Location – City, StatePhiladelphia, PennsylvaniaDepartment / SchoolDivision of FinancePay Range$74,476.00 – $130,000.00 Annual RateSalary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile. Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.University Benefits

• Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
• Tuition: Take advantage of Penn’s exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
• Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
• Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
• Discounts and Special Services: From arts and entertainment to transportation and mortgages, you’ll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
• Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay