University of Michigan Looking for Fundraising Call Center Lead Manager Full Time

JOB OPENING ID: 238725

REGULAR/TEMPORARY: Regular

ORGANIZATIONAL GROUP: Vp For Development

DEPARTMENT: OUD Annual Giving Programs

SALARY: $50,000.00 – $53,000.00

Summary

As the Fundraising Call Center Lead Manager at Michigan Telefund you will manage the daily functioning of the call center and the student staff.  You will help develop strategies to achieve unit fundraising goals of our 3 campuses, and the professional development of student leadership and fundraisers.  Much time will be dedicated to donor records management in our call center software, and providing data analysis and reports to Telefund and other university departments. You will report to the associate director and work to manage call center operations and develop solutions to dynamic challenges. 

This is an on-site position working on campus in Ann Arbor, MI.

This is a full-time, term limited position ending after THREE years from the hire date and is eligible for benefits. Before the end of the term, it could be considered for a term extension.

Hours: Sunday-Thursday 1PM-10PM, Sunday hours may vary depending on student need. 

For a full and more detailed job description, please click here

Why Work at Michigan?

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

Generous time off

A retirement plan that provides two-for-one matching contributions with immediate vesting

Many choices for comprehensive health insurance

Life insurance

Long-term disability coverage

Flexible spending accounts for healthcare and dependent care expenses

Responsibilities*

Manage nightly calling shifts, overseeing student caller and leadership staff of up to 30 team members.

Oversee the effectiveness of call center activities and develop strategies / action plans for short- and long-term goals.

Manage process of calling project setup and data preparation.

Lead at least one student management team (coaching, recruiting and training).

Prepare calling scripts and support materials while addressing challenges for student callers, and monitor Telefund and caller performance trends.

Required Qualifications*

Bachelor’s degree in marketing, communications, business administration, or related field.

1+ years of experience with non-profit annual giving or telemarketing programs.

Knowledge of call/contact center environment, statistical analysis, project management and database management.

A commitment to diversity, equity and inclusion in the workplace.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

Job Detail

Job Opening ID

238725

Working Title

Fundraising Call Center Lead Manager

Job Title

Anl Giving Programs Inter Mgr

Work Location

Ann Arbor Campus

Ann Arbor, MI

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Exempt

Organizational Group

Vp For Development

Department

OUD Annual Giving Programs

Posting Begin/End Date

8/23/2023 – 9/13/2023

Salary

$50,000.00 – $53,000.00

Career Interest

Development/Institutional Advancement