Job no: 521609
Position type: Staff Full Time
Campus: UMass President’s Office
Campus Location: Beacon Street-Boston
Department: UITS-Client TechnologyServices
Categories: Information Technology
Advertised: Nov 27 2023 Eastern Standard Time
Applications close:
Job Summary:
We are seeking candidates with strong customer service skills to join the Client Technology team for the UMass President’s Office at our One Beacon Street, Boston, offices. The Support Specialist will enable the University President and the Executive Office staff to be productive and effective in using technology in their work. While the environment is primarily Windows 10 based, Apple, Mac OS, and iOS support expertise is a plus. Expertise with Audio Visual a plus. Reporting to the Manager of Client Support, s/he will be responsible for providing concierge-style support for laptops, tablets, smartphones, conference room/AV equipment and software, personal productivity software, specialized business applications, and any other technology needs for the executive staff. S/he will provide 1-1 technology training and coaching, ensure enhanced data and device security measures are effective.
The candidate must possess excellent customer service skills and work effectively as part of a team. S/he will work closely with the senior team member at the downtown Boston location to provide backup and daily IT support for staff at that location. S/he will also work with other UITS teams as needed. To be successful in this role, applicants must display a high degree of judgment, discretion and confidentiality regarding access to and protection of sensitive and confidential information as well as demonstrate the following characteristics: professional, pleasant and patient demeanor, initiative and self-starter to anticipate needs and prevent disruptions; attention to detail and work quality; effective communication and documentation skills and the ability to work in a fast paced environment and remain calm in a crisis.
Essential Functions:
The Specialist will act as an advocate for the President and his Executive Office staff to ensure technology is enhancing their productivity, while also displaying an ability to maintain confidentiality and exercise discretion at all times. Support will either be in-person or remote as needed. Local travel is periodically required, especially to other UMass campuses across the state. There will be periodic early morning, evening and weekend support and project work. Specific responsibilities include:
Executive Technology Support:
Conferencing and Meeting Support:
Other Functions:
Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience):
Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience):
Working Conditions:
Additional Details:
Salary commensurate with experience up to $75,000.
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