University of Denver Hiring for Parking Coordinator at USA, Denver, Colorado Full Time

The Department of Facilities Management supports the mission of the University of Denver’s physical resources in order to provide a healthy and safe educational environment for the campus community through services of the departments of Capital Projects and Planning, Facilities Management, Parking & Mobility Services, Auxiliaries & Real Estate, and Business & Operations.

Position Summary

The Parking Coordinator position coordinates the front-line operations of the customer service counter and the event staff and oversees a wide variety of front-line customer services to the University community and external clients. Works in the public eye answering questions, giving directions, fulfilling permit requests, and performing other duties involving customer service and event parking management. This position is responsible for the day-to-day coordination of parking inventory in order to effectively and efficiently manage parking for special event visitors to the DU campus with minimum adverse impact on DU permit holders. Responsible for the management, adjudication, and timely response to customers appealing parking citations. Responsible for recording T2 Flex daily cash and check transactions in the One Step system. Assists the Fleet Manager with scheduling, data entry, and invoice processing.

Essential Functions

In addition to following the University of Denvers policies and procedures, principal responsibilities include, but are not limited to:

Customer Service (35%):

Offer support and some direction to the Customer Service Representative in performing a wide variety of front-line customer service to the University community and external clients. In the absence or when needed this position will assist the customer service representative in greeting customers, processing customer requests via email, multi-line phone system, or in person, paying parking citations, and appealing parking citations.

Acts as an intermediary with the public. Must be able to address customers complaints in a professional manner while taking the necessary customer service action. This position will act as the first line of escalation when the customer service representative is unable to resolve the customers complaint or request.

Prepares, compiles, sorts, files and maintains confidential customer files (World Wide, etc). Documents the quantity and quality of services provided to customers and maintains the spreadsheet that records the statistics.

Events (24%):

Offers support and direction to the Event Coordinator in coordination and allotment of parking permits purchased for special events occurring at the University of Denver.

Works closely with the Customer Service Manager, as well as many other departments on campus to ensure that the parking inventory is properly managed. Assists the event coordinator in maintaining a master calendar of the parking event requirements through the 25Live software. Serves as the event coordinator in the absence of the primary.

Financial (8%):

Post transactions in a financial database (CORE) and reconcile computer reports with T2 Flex.

May assist the event coordinator with event parking billing as needed.

Permits (10%):

Responsible for all permit mailings through the Parking Services department. This includes updating materials, inventorying permits, and managing the permit mailing processes.

Training (8%):

Assist the Parking Manager in training new office personnel on duties and skills associated with customer service and event planning in the Parking Services department.

Performs other duties and special projects for the department/division as assigned.

Fleet (15%):

Assist Fleet Manager with scheduling vehicle maintenance, data entry, and invoice processing.

Knowledge, Skills, and Abilities

A. Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence.

Ability to speak effectively before groups of customers, students, or employees for the organization.

B. Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers and common fractions, and decimals.

Ability to compute rates, ratios, and percentages as well as to create and interpret graphical charts and complex financial reports.

C. Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Ability to deal with problems involving several variables in very fluid situations.

D. Other Skills and Abilities:

Ability to work in a team-oriented environment that requires individual thought and initiative.

Capable of facilitating the interactions and diverse needs of a complex organization.

Ability to maintain professional standards of conduct during stressful and often emotional situations.

Possess strong oral and written communication skills.

Superior customer service skills are a must.

Must pass a complete background check with a clean record, no criminal or felony convictions.

Required Qualifications

High School Graduate

2-4 years in a customer services/billing position and/or scheduling functions

Minimum 1 year of experience posting financial transactions

Preferred Qualifications

4-year college degree

2-5 years of parking experience including parking management software and e-commerce.

5 years of posting financial transactions

Working Environment

Standard office environment.

Unexpected interruptions occur often, and stress level is moderate to high.

Noise level is quiet to moderate.

Physical Activities

Ability to sit in front of a computer for an extended period.

Occasionally required to move about the office/campus with the capability of transporting objects up to 50 lbs.

Work Schedule

Monday – Friday, 8:00 a.m. – 4:30 p.m. Work schedule may vary.

Application Deadline

For best consideration, please submit your application materials by 4:00 p.m. (MST) August 1, 2023.

Special Instructions

Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number:

The salary grade for the position is 6.

Hourly Range:

The hourly range for the position is $19.15 – $20.00.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidates sex or any other protected status.

Benefits:

The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:

Resume

Cover Letter

The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, age (40 years and over in the employment context), religion, disability, sexual orientation, gender identity, gender expression, genetic information, marital status, veterans status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the university’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; Title III of the Americans with Disabilities Act of 1990, as amended in 2008; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For the university’s complete Non-Discrimination Statement, please see non‑discrimination‑statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.