University of California, San Diego Looking for 116006 – Passport Services Supervisor Full Time

UCSD Layoff from Career
Appointment: Apply by 05/02/22 for consideration with preference for rehire. All layoff applicants should contact their Employment
Advisor.

Special Selection Applicants: Apply by 05/11/22. Eligible Special Selection clients should contact their Disability
Counselor for assistance.

The effects of the COVID-19 pandemic have impacted UC San Diego Campus hiring. UCSD Campus will continue to
recruit for essential positions and we ask for your understanding and patience with our application process during this unprecedented time.
For more information regarding steps we are taking to keep applicants and staff safe during this time, please click here.

DESCRIPTION

This is an exceptional opportunity to do innovative work that means more to you and those we serve at UC San
Diego. Recognized as one of the top 15 research universities worldwide, our culture of collaboration sparks discoveries that advance society
and drive economic impact. Best practices and best people at the best place to work! Our candidates come from all walks of life and so do
we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our
organization thrive!

The “Why”

Our organizational core values (People First, Innovation, Integrity,
Excellence, Accountability) define the culture at Business & Financial Services and push us to be our best. We’re excited to grow our team
and learn from people that want to make a difference. If you love what you do and comfortable with designing for the future, we encourage
you to consider joining our progressive organization. We recognize that candidates come with a wealth of experience and talent beyond just
the technical requirements of the job. Diversity of experience and skills combined with passion is the key to innovation and excellence. To
do great, we have to be great. Our organization places particular emphasis on equity, diversity, and inclusion incorporating exit interview
feedback to enhance retention efforts and advance issues affecting the overall staff experience. If you’re a team player with bold ideas and
execution, now is the right time to connect!

Position Overview:

The Passport Services Supervisor leads a team
of staff and student employees serving as Passport Agents. As a designated Lead Passport Acceptance agent, the supervisor audits and reviews
documents, forms, identification, and proof of citizenship related to completing passport applications to ensure compliance with Department
of State regulations. Manages budget, financial sustainability, marketing strategy, client service, staffing, resources, and administrative
operations.

Applies entrepreneurial mindset to make continuous process improvements, constructively challenge waste and poor
practices, reduce costs and creatively generate resources. Recommends and develops the strategic direction for the organization and
participates in cross-functional initiatives. Responsible for analyzing financial, operations, and customer data to drive organizational
changes. Builds partnerships with Study Abroad Office, UCSD Alumni, and greater San Diego community.

To review the full job
description for this position, please visit:
https://drive.google.com/file/d/1YdLK2xmM7DgMazdB3kssoJD78UZYAfil/view?usp=sharing

You are encouraged to review
additional information about our organization: https://blink.ucsd.edu/facilities/services/general/personal/passports.html

About UCSD: http://ucsd.edu/about/index.html

• Must be willing to work outside normal
  hours based on seasonality.
• Overtime and weekends may be required.

QUALIFICATIONS

• Bachelor’s
  degree in related area and / or equivalent experience / training.
• Excellent understanding of cash handling and applicable controls;
  ability to perform extremely accurate cash handling, establish and enforce audit policies/procedures and apply knowledge of generally
  accepted accounting practices.
• Proficiency in the use of spreadsheet and database software, presentation tools, email, MS Teams, and
  other work productivity software.
• Excellent interpersonal, verbal and written communication skills
• Familiar with audit,
  control and accountability methodologies.
• Demonstrated ability to manipulate, analyze and report large amounts of complex data.
  Skills to evaluate issues and identify resolutions. Analytic skills, with the ability to see implications and provide creative solutions and
  recommendations.
• Basic knowledge of financial data management and reporting systems such as Oracle Financial
  Cloud.
• Demonstrated skills in employee supervision, personnel management, performance management, organizational administration and
  strategic planning.
• Strong customer service and retail experience. Demonstrated experience using a Customer Relationship Management
  system (CRM) such as ServiceNow or Salesforce to capture and report service metrics, including customer feedback and
  trends.

Preferred

• Graduation from college with a major in business administration, accounting, or an allied
  field, and two (2) years of experience in administration or operations management role or an equivalent combination of education and
  experience.

SPECIAL CONDITIONS

• Job offer is contingent upon satisfactory FBI/DOJ background
  clearance
• Must be a U. S. citizen – Federal Regulations require all new/ lost/ replacement passport
  applications be processed by
  an Acceptance Agent who is also a U.S. citizen.
• Must possess a valid California Driver’s License and have access to reliable
  transportation.
• Must pass the Passport Agent certification within the probationary period.

Our employees enjoy
competitive compensation packages and educational opportunities in a diverse, stimulating workforce. Click here for
Details

NOTE: Salary placement is determined by the top candidate’s overall qualifications/relevant experience, market data
and internal equity.