Job Number | Full/Part Time | Schedule | Salary |
---|---|---|---|
28917708 | Full Time | 8AM – 5PM | $93,400 – $177,200 |
Position Information
Under the general direction of the Associate Vice Chancellor of Auxiliary Services, the Director of CBS is a member of the Auxiliary Services senior leadership team. The Director has senior-level management responsibility for strategic planning, leadership, goal setting, organizational development, personnel and budget management of CBS. The Director of CBS is responsible for: strategic and operational direction and guidance for CBS in alignment with the mission of Auxiliary Services; direct leadership and oversight for 3 unit supervisors and 1 administrative support staff with 18 operational/support staff indirectly, and dotted line reporting for the vendor-operated Bookstore; establishes department vision for achieving annual goals across all business units and service areas related to service excellence, customer retention, operational optimization and rate development to meet department budgetary commitments; setting performance goals, develops Key Performance Indicators (KPI’s) and establishes measurable quality assurance goals; developing a cohesive team of supervisors and staff to ensure extensive knowledge about service offerings across CBS to affect streamlining processes (e.g., work intake, reception, follow-up, work routing and customer outreach/engagement); ensuring delivery of a customer experience that is responsive, engaging and adaptable for all members of the campus community; directing marketing campaigns, customer outreach programs and relationship development on behalf of CBS; ensuring University policies and procedures are followed in all aspects of CBS’s operation. The Director leads CBS on emergency planning/response as well as serves a critical role on the Auxiliary Services team for response and recovery/continuity.
**As a condition of employment, you will be required to comply with the University of California SARS-CoV-2 (COVID-19) Vaccination Program Policy. All Covered Individuals under the policy must provide proof of Full Vaccination or submit a request for Exception (based on Medical Exemption, Disability, and/or Religious Objection) or Deferral (based on pregnancy) no later than the applicable deadline. For new University of California employees, the applicable deadline is ten weeks after their first date of employment. **
Education
Degree | Requirement |
---|---|
Bachelor’s degree in related area and/or equivalent experience/training. | Required |
Experience
Experience | Requirement |
---|---|
8 – 13 years of related experience. | Required |
Experience and/or knowledge of UC systems, policies, procedures and regulations. | Preferred |
Experience with collective bargaining units. | Preferred |
Previous supervisory/managerial experience. | Preferred |
Experience with personnel management including staffing, recruitment, training, disciplinary action, termination, and performance management. | Preferred |
Experience performing oversight of a myriad of business/operational units both core and auxiliary within a higher education setting. | Preferred |
Special Conditions
Special Condition | Requirement |
---|---|
Hired candidate must successfully pass a background check through the DOJ and FBI prior to appointment start date. | Required |
Occasional travel for university related business meetings, conferences and/or professional development. | Required |
Minimum Requirements
Preferred Qualifications
Skill to maintain and manage websites with all current information on service offerings, emergency communications,
work order submission, client feedback and contact information.
Knowledge of relationship management principles, practices and relevant methodology to facilitate strategic
customer relationships.
Demonstrated knowledge of university/higher education bookstore operations and business models.
Additional Information
UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
For information about our generous employee benefits package, visit: Employee Benefits Overview
Job Description Details
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