University of California, Los Angeles Hiring for Associate Desktop Support Analyst at Los Angeles Full Time

Associate Desktop Support Analyst
University of California Los Angeles

Requisition Number: 38746

Salary: $27.23- $43.82 hourly

Position Description:
As a member of the Desktop Support Services team, the Associate Desktop Support Analyst is responsible for the delivery of high-quality, customer-focused, first and second level technical and end-user support for staff within assigned departments and/or customer segments as needed. The Desktop Support Analyst consistently responds to and updates support requests using defined Service Management procedures, applies analytical skill to assess and resolve technical issues related to computing needs of end-users, and ensures computing equipment is maintained with current software updates, patches and configuration standards. Responsibilities include configuration of computing equipment (PC/Mac, laptops, tablets, mobile), OS and software installation, basic hardware maintenance, user account setup and maintenance, remote access/VPN, data encryption, and installation of printers and/or other wired and wireless peripherals.

Special Instructions:
This position is eligible for partial remote/hybrid work arrangements and does require the ability to work onsite each week.

The full salary range is provided, but actual pay is dependent upon factors such as skills, experience and available budget.

NOTE: This position REQUIRES that a RESUME and COVER LETTER be submitted in addition to the application. Please have these two files ready to upload when applying.

For full application instructions and position description, please visit: https://hr.mycareer.ucla.edu/applicants/Central?quickFind=87157

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the complete University of California nondiscrimination and affirmative action policy, see: UC Nondiscrimination & Affirmative Action Policy, https://policy.ucop.edu/doc/4000376/DiscHarassAffirmAction

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