Sponsorship Available:
NoInstitution Name: University of Arkansas for Medical Sciences
The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
UAMS offers amazing benefits and perks (available for benefits eligible positions only):
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click theApply link/button.
The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.
Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
At UAMS we value Diversity, Equity and Inclusion. Visit our website to learn more:
For general application assistance or if you have questions about a job posting, please contact Human Resources at .
Department:REP | CS Clinical A – Hutts
Department’s Website:
Summary of Job Duties:The Clinical Services Manager (CSM) will be responsible for the oversight of daily operations at the UAMS Family Medical Center in Texarkana to include but not limited to staffing for nursing department, development, budgeting, patient/employee satisfaction/professional growth and quality outcomes. This position will work with the Medical Director, Residency Director, physicians and other leadership in the organization to ensure that quality patient care and exceptional customer service are provided while ensuring that the regulations and requirement initiatives set forth by UAMS, insurance companies, government agencies, and/or internal goals/strategies are being achieved.
Clinical Service Managers (CSMs) have major responsibility for the implementation of the vision, mission, philosophy, core values, evidence-based practice, and standards of the organization, and nursing services within their defined areas of responsibility. The CSM practices within the standards of UAMS, the American Nurses Association for Scope and Standards of Practice, Code of Ethics for Nursing, Nursing’s Social Policy Statement, and specialty.
Administrative:
* Demonstrates effective analytical abilities to identify unit(s) needs that require intervention
and/or revision.
* Serves as a liaison with director and administration exchanging information and identifying
problems or needs related to clinical activity.
* Maintains awareness of clinic status and potential problem by functioning as a working
supervisor.
* Assist, supervise and/or implements Quality Assurance studies, provides reports to appropriate
personnel, analyzes and identifies critical factors of patient care to facilitate enhancement of the
quality of patient care offered.
* Demonstrates cost conscious awareness by maintaining budget.
* Assumes responsibility for successfully fulfilling the standards of licensing and crediting
agencies.
* Plans measurable unit(s) related goals and objectives as guidelines for performance.
* Conducts annual needs assessment with staff.
* Participates in formal development of maintenance, capital equipment and staff budgets.
* Develops, interprets, and implements policies, guidelines, protocol, job descriptions, and
performance appraisals annually.
* Coordinates scheduling of leave time.
* Submits documented plan for any physical clinic renovation or repair as necessary.
* Participates on ad hoc committees as required to develop plans related to unit(s) issues.
* Maintains a current awareness of the abilities and limitations of each staff member.
* Demonstrates good managerial judgment in assigning duties appropriate to each individual.
* Demonstrates effective time management and delegation skills to accomplish unit(s) activity
within work schedule/staffing restrains.
* Implements good managerial judgment by conducting all aspects of supervision in a fair,
consistent, objective, and professional manner.
* Maintains adequate staffing pattern adjusting assignments and coordination with other
Department Managers as necessary.
* Initiates purchase of new equipment and supplies.
* Participates in daily clinic activity to coordinate clinic functions and facilitate problem solving.
* Prepares statistical/narrative reports as requested.
* Reviews and approves biweekly payroll.
* Monitors and documents tardiness and absenteeism.
* Interviews, hires, and orients new employees; documents orientation of each new employee in
coordination with the advanced practice partner adhering to UAMS policy.
* Provides continuing education opportunities for employees within budgetary constraints,
ensuring that appropriate employees are cross-trained.
* Uses both formal and informal evaluation processes to reward or modify employee behavior.
* Develops an understanding of the functions of the clinic and departments.
* Demonstrates a working knowledge of their interrelation in contributing to the overall function.
* Coordinates timely completion of personnel records, including employee promotions/transfers
and new employee hiring.
Effective Communication:
* Ensures each employee has knowledge of and complies with Guest Relations Guidelines, UAMS
Code of Conduct, Integrated Clinical Services specific policies, the Patient Rights and
Responsibilities, and University Hospital Attendance Policy.
* Serves as a role model for communication for employees.
* Evaluates compliance with standards through investigation and documentation of violation with
communicated reports.
* Takes appropriate corrective actions as required.
* Ensures all complaints are responded to in a timely and positive manner.
* Promotes a positive image of the Family Medical Center and UAMS.
* Participates as a team member supporting clinical and administrative peers in the performance
of their duties. Verbal and written communication is accurate, clear, professional and concise.
* Conducts regular monthly staff meetings to promote communication and conduct problem
solving/planning.
* Promotes positive interaction with the medical staff. Investigates physician inquires and
provides responses.
* Provides resident and medical student orientation and guidance as appropriate.
* Demonstrates an ability to create an atmosphere and conditions, which are conducive to foster
motivation/innovation of employees to work at optimal efficiency.
Professional Development:
* Actively participates in career growth.
* Attends 100% mandatory in-services and 80% management meetings.
* Serves as a consultant/preceptor for new Clinical Managers.
* Develops a plan for learning needs to include 16 hours management related continuing
education.
* Participates in projects as assigned by the Director.
* Participates on committees/collaborates with committee representatives.
Customer Service:
* Interacts with and assists the public in a professional and friendly manner as needed.
* Demonstrates effective communication skills; communicates accurate and complete
information; maintains strict confidentiality when necessary.
* Demonstrates positive working relationships with co-workers, management team, and ancillary
departments; follows the Core Concepts of Patient and Family Centered Care and the Basic
Code of Conduct Guidelines.
* Assists internal and external stakeholders as needed with exceptional customer service.Qualifications:
Required:
Desired or Preferred:
Additional Information:
This Position is located at UAMS Family Medical Center in Texarkana.
Salary Information:
Commensurate with education and experience
Required Documents to Apply:
List of three Professional References (name, email, business title), Resume
Optional Documents:
Proof of Veteran StatusSpecial Instructions to Applicants:
Recruitment Contact Information:
Please contactfor any recruiting relatedquestions.
All application materials must be uploaded to the University of Arkansas System Career Site
Please do not send to listed recruitment contact.
Pre-employment Screening Requirements:Criminal Background Check, Substance Abuse Testing
This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Constant Physical Activity:Feeling, Grasping, Hearing, Manipulate items with fingers, including keyboarding, Repetitive Motion, Sitting, Standing, Talking, WalkingFrequent Physical Activity:Crouching, Lifting, Pulling, Pushing, Reaching, StoopingOccasional Physical Activity:Balancing, Climbing, Crawling, DrivingBenefits Eligible:Yes
The University of Arkansas is an equal opportunity, affirmative action institution. The university welcomes applications without regard to age, race, gender (including pregnancy), national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, sexual orientation or gender identity. Persons must have proof of legal authority to work in the United States on the first day of employment. All applicant information is subject to public disclosure under the Arkansas Freedom of Information Act.
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