University Games Corporation Hiring for Customer Service Representative Job at San Francisco, CA Full Time

Customer Service- Specialty Accounts

A highly successful Boardgame and Puzzle Company is looking for an experienced Customer Service agent to join our Customer Service Team. An exciting and challenging opportunity with growth potential in a friendly working environment. This is a full-time employment opportunity.

Responsibilities include:

• Order processing
• Process and manage all specialty accounts Purchase Orders, making sure all information on the PO is correct and entered without errors.
• Handle all issues after receipt of goods by our customers.
• Serve as the main contact between the customer service department and our warehouse. Make sure all orders are going out on time, anticipate and identify inventory issues and shipping issues for all Specialty account orders.
• Collect accurate credit card and or credit application information for processing by our accounting department
• End of day invoicing including emailing copies of invoices to all Specialty Accounts

Desired Skills and Experience

• Minimum 2 years Customer Service experience, preferably with a retail business.
• Good data entry skills.
• Excellent oral and written communication skills.
• Excellent customer service skills.
• Ability to complete assignments with minimal supervision.
• Good planning and judgment in executing and completing assignments in a timely manner.
• Ability and willingness to do ‘whatever it takes’ to get the job done.
• Team player at all times-voluntarily participates in non-required tasks, assists colleagues and others.
• Ability to influence others positively and productively, while retaining good working relationships.
• Self-starter who can devise new ways of working and participates by listening as well as by providing input.

Job Type: Full-time

Pay: $40,000.00 – $42,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Office

COVID-19 considerations:
All candidates will need to provide evidence of vaccination.

Ability to commute/relocate:

• San Francisco, CA 94110: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location