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Customer Service
Schlumberger Hiring for Customer Service Specialist – Sugar Land Job at Sugar Land, TX Full Time
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The Customer Service Specialist is responsible for:
- providing and maintaining updated information for customers
- processing customer orders and invoices, handling order entry & shipment scheduling.
- The Customer Service Specialist performs necessary functions to meet customer and company requirements on a timely basis.
Main Responsibilities:
- Perform administrative functions supporting customer service functions and sales order entries.
- Provide monthly status of open orders and follow up with customers and Production.
- Maintain record of asset delivery progress and invoicing.
- Interact with Production, Buyer and Planner for follow-up of customer orders.
- Resolve licensing issues received from customers and record in support database.
- Maintain and improve the integrity of the data in the SAP database.
- Use the guiding principles and tools of the Manufacturing System to drive continuous improvement, wherever applicable.
- Coordinate orders and shipments between Manufacturing and customers.
- Resolve or correct disputed customer invoices and claims.
- Make recommendations for improvements in customer service, invoicing and equipment program procedures.
- Interface with departments handling activities such as credit and collections, sales, shipping and purchasing to ensure effective and timely service to customer.
- Track and report to customer and Manager, anticipated delays, conflicting terms and conditions of customer purchase orders.
- Use the guiding principles and tools of the Manufacturing System to drive continuous improvement, wherever applicable.
Requirements:
- Associate or Bachelor’s degree in business or Logistics or Supply Chain
- MRP system knowledge, preferably SAP
- Good knowledge of the logistics flow from customer order receipt to product invoicing/shipping
- Minimum 3 years direct experience
SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran or military status, pregnancy (including pregnancy, childbirth and related medical conditions), marital status, or other characteristics protected by law. We are an “Equal Opportunity Employer”. We will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state, and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact [email protected] to request assistance. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to. We are committed to a culture where everyone feels like they belong. To learn more about our diversity, equity, inclusion commitments, please visit our Diversity & Inclusion | SLB (slb.com) for more information. SLB is a VEVRAA Federal Contractor- priority referral Protected Veterans requested.
