Universal Logistics Holdings, Inc Hiring for IT Support Services Technician Job at Warren, MI Full Time

This is a technical support position. Its role is to assist in meeting the technical needs of the organization’s user community and providing subject matter support for Universal’s various systems and applications. A majority of this person’s time will be spent troubleshooting over the phone and/or in person.

The IT Support Services Technician is responsible for the day to day customer service support and troubleshooting technical issues for Universal’s user community. This person will contribute to the development of documentation for established processes and procedures that aid in improving the efficiency of meeting users’ needs.

Responsibilities Include:

• ​Diagnose and resolve software and hardware incidents, including operating system issues and a wide range of other software applications.
• Assist all users with any IT related incidents when called upon.
• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other teams where necessary.
• Accurately document, and update user requests using the IT ticketing system.
• Configure and deploy IT equipment.
• Resolve issues with. and upgrade different types of software and hardware
• To resolve incidents with printers, copiers and scanners
• Provide a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
• Utilize excellent verbal communication skills to communicate effectively with technical and non-technical coworkers at all levffels in the organization.
• To be a highly motivated team player with the skills and ability to manage changing priorities.
• To create, maintain and publish relevant support documentation in order to assist all users in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
• Exhibit a flexible approach to working on a rotating basis and provide necessary cover where needed.

Required Qualifications & Skills:

• Organized, thorough, and has great attention to detail
• Intermediate-Advanced knowledge of the Microsoft Office Suite
• High level of analytical thinking to solve problems with an understanding of technology as well as an ability to ask the right questions and apply solutions to business problems
• Effective oral, electronic and written communication with all levels of the organization using top notch customer service.
• Does well with minimal “hands on” training and can pickup new skills quickly and can “take the ball and run with it”
• Ability to multi-task and can handle frequent interruptions
• Can consistently follow protocol and instructions
• Can work independently with little management direction
• Document process, procedures, and results
• Fast and accurate keyboarding skills

Job Type: Full-time

Pay: $38,000.00 – $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Evening shift

Ability to commute/relocate:

• Warren, MI 48089: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location