Responding to and resolving hardware issues associated with workstations and printers utilized by the organization and coordinating with other organizations or vendors for final resolution if needed.
Responding to and resolving software issues associated with the OS and applications running on the workstations. This position is responsible for troubleshooting problems with the OS, including drivers for the hardware components, and ensuring the OS has all the latest security patches.
Responding to and resolving network connectivity issues. Working closely with the network support group in resolving the connectivity issues.
Responding to and resolving hardware and communication issues with the video teleconferencing (VTC) equipment used for teleconferencing. Coordinating with other organizations and/or vendors for the final resolution as required.
Responding to and resolving specialized hardware and software issues specific to customer site. Coordinating with other organizations and/or vendors for final resolution as required.
Job Requirements:
3-5 years of providing desktop and network support to large organization
AS/AA Degree in computer science, information systems, engineering, business, or other related scientific or technical discipline and a minimum of 5 years of general experience of which at least 3 years are specialized.
BS/BA Degree in the above disciplines and a minimum of 3 years of general experience of which at least 1 year must be specialized.
No degree is required with 7 years of general experience of which 5 years must be specialized.
Ability to interact with employees and vendors in a professional manner
A current certification from the list below (only one is required):
GSEC
Security+ CE
SSCP
CCNA-Security
For Federal work, must be able to obtain a Secret security clearance
Requisition ID: CLSYSADMINCOMPANY1.5
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