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UnityPoint Health Hiring for HR Shared Services Specialist Job at Des Moines, IA Full Time
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Overview:
This position is open to remote/work from home with strong preference for candidates residing within the UPH geographies of Iowa, Illinois, & Wisconsin.
COVID-19 and Flu Vaccination Requirement: It is required to be fully vaccinated for COVID-19 and Influenza. Exemption requests based on medical or religious reasons may be submitted, but must be approved for active employment.
Customer Service
Departmental Support
Research
What you need to have:
Prefered Qualifications:
This position is open to remote/work from home with strong preference for candidates residing within the UPH geographies of Iowa, Illinois, & Wisconsin.
The HR Shared Services Specialist is responsible for first-line HR support for all UnityPoint Health regions. This position will respond and resolve tier 1 phone and case inquiries from employees, managers, retirees, human resources (HR) and third parties, in regard to HR policy, payroll, benefit eligibility/enrollment, leaves administration, HRIS systems and other matters that occur during the employment life cycle.
COVID-19 and Flu Vaccination Requirement: It is required to be fully vaccinated for COVID-19 and Influenza. Exemption requests based on medical or religious reasons may be submitted, but must be approved for active employment.
Why UnityPoint Health?
Culture – At UnityPoint Health, you Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what’s right for the people we serve.
Benefits – Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint
Responsibilities:
Customer Service
- Answer and respond to incoming phone calls in adherence with AskHR protocol and service standards. May respond to cases through case management software, web chat, etc. and make outbound calls as assigned.
- Provide assistance to managers and employees with time-sensitive requests, such as timecards, HRIS (Lawson) navigation, etc.
- Provide first-level assistance to managers and employees with HRIS self-service tools.
- Assists employees and managers in all stages of the employee life cycle (onboarding, job changes, retirement, etc.), and able to provide reference to various company policies and procedures regarding a variety of situations.
- Serve as a first contact to answer employee questions about company correspondence and clarify any company communications and policies
Departmental Support
- Initiate contact or makes referrals to the appropriate resource for situations that require specific attention or on behalf of other HR Centers of Excellence (CoE).
- Participate in and share expertise during team meetings and training sessions.
- Advocates for employees and facilitates escalated inquiries with HR Business Partner or Centers of Excellence as needed.
- Assist in the expansion of self-service tools.
Research
- Conduct routine research to resolve submitted cases by clarifying company policy/practice or regulations. May assist with more complex research as assigned.
- Determines and addresses any unstated needs and anticipates additional considerations and questions. Recognizes when escalation of a situation is necessary.
Qualifications:
What you need to have:
- Associate’s degree in HR, business, or technology (or applicable work experience).
Prefered Qualifications:
- Bachelor’s degree in HR, business, or technology (or applicable work experience).
- Two years in customer service, HR or IT experience.
