UCAN (Uhlich Children’s Advantage Network) Hiring for Alumni Case Specialist at Chicago, IL  Full Time

Position Title:            Alumni Service Case Specialist 

Department(s):          Development

Reports to:                 Director Alumni Programming  

Position Summary:

Under supervision, the Alumni Service Case Specialist provides direct individual and family casework services with an emphasis on meeting the psycho-social needs of clients. This includes the assessment of service needs, service planning and service delivery for assigned clients within ucan policies, procedures, and practices.

Essential Functions and Responsibilities:

Assessment and Service Planning

• Completes all required assessments and reassessments of assigned clients within the guidelines and timeframes established by ucan.
• Develops a written service plan within required timeframes for each assigned case that adequately and appropriately addresses the client/family’s unique service needs.
• Implements client service plans, monitors service plan progress, and reviews progress with supervisor as required.
• Demonstrates insight regarding client strengths and needs and incorporates this into service planning and assessment.

Documentation and Reporting

• Makes frequent reports to supervisor on progress of client services; maintains statistical records and performs other record keeping functions as required by ucan.
• Maintains accurate, complete, and timely client records as required by ucan policy and procedures.
• Reports all possible critical incidents and unusual incidents to supervisor, and management, as required by ucan or by mandated reporting law.

Organization and Service Delivery

• Provides linkage to other appropriate resources within specified referral procedures; secures all written agreements in accordance with guidelines established by contracting agencies and other outside sources.
• Obtains and evaluates information necessary to implement client services.
• Recommends and obtains supervisor approval of limited financial assistance for client needs.
• Creates organized plans so that all casework tasks can be completed as required.
• Responds in a timely manner to all written correspondence, email and phone call inquiries regarding clients.

Building Relationships and Networks

• Provides outreach to client, family members and other significant people in the client’s life to maintain contact and to develop resources for the client.
• Develops effective helping relationships with clients and their families.
• Maintains required contact with relevant family members, assesses their need for services, and works on relationship building between client and family.

Job Knowledge Demonstration

• Assesses and monitors the safety of clients in current living arrangement and makes any needed recommendations and referrals for appropriate placement.
• Develops a working knowledge of community resources to use in serving clients and maintains productive working relationship with these resources.

Professionalism and Work Conduct

• Behaves with integrity, demonstrates high ethical standards, and displays a positive image of
• Acts in a professional manner at all times and maintains appropriate boundaries with clients
• Demonstrates accountability for results and keeps commitments to others
• Reports to work, meetings, training, and job related activities prepared and as scheduled
• Demonstrates openness and respect for cultural and socioeconomic characteristics of clients and coworkers

• Accepts feedback and ideas from team and supervisor and is constructive when giving feedback and ideas to others
• Discusses alternative problem solving and is open to new ideas and ways of doing things

Event management

• Managing and/or assisting with planning, marketing, and execution of other development/Alumni Association Events

Professional Development

• Attends regular supervision, staff meetings, required training, and other professional workshops to enhance job skills.
• Sets annual developmental goals with supervisor to meet learning needs and interests, while also enhancing job performance and skills.
• Performs other related tasks as required or assigned.

Education /Job Experience/Certification:

• BSW or BS/BA in Human Service field.
• 0-2 years experience working in human services, child welfare, or crisis intervention.

Special Knowledge and Qualifications:

• Is open and respectful of cultural and socioeconomic characteristics of clients and is willing and competent to work with a diverse client population.
• Effective verbal and written communication skills.
• Ability to work both independently and a part of a high functioning team.
• Experience or ability to use computers for data entry, communication and report writing
• Car and valid Illinois driver’s license required.

Work Environment:             This position requires direct contact in-home with clients.