Position Overview:
Trinity Biotech is seeking to appoint a Technical Support Analyst. Under general direction from the Desktop Support Team Leader, the Technical Support Analyst is a first and second level customer/business contact for the troubleshooting and resolution of end user technical incidents. Travel between business facilities in Buffalo, Jamestown and Canada will be necessary. Occasional travel to Boston and Kansas City may also be required. Working to agreed service levels, the main responsibility is to provide professional, timely, and high quality closure of calls/tickets tracked within our service desk.
Experience working in the medical diagnostic industry would be a distinct advantage to the role. However, the key experience is strong understanding of troubleshooting methodology and customer service/ communication skills.
Main Responsbilities
70% RESOLUTION MANAGEMENT
20% DOCUMENTATION
10% MISCELLANEOUS
Skills/competencies:
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