Triad Sales & Recruiting Solutions Hiring for Customer Service Specialist Job at Greensboro, NC Full Time

DIRECT HIRE, IMMEDIATE NEED!! Seeking a professional, self motivator, Customer Service Specialist to work with a great team, in a great environment.This position is primarily responsible for managing the life cycle of customer orders from order entry to shipment and problem solving.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.

· Enter customer orders in SAP

· Enter custom upholstery orders in SAP

· Maintain customer order changes in SAP

· Use AS400 systems to access information

· Communicate with factories to size direct container orders

· Communicate with customers by phone/email

· Maintain contact with customers by phone/email regarding order status, product questions, pricing, stock availability, etc.

· Provide sales support to Brand Ambassadors (Sales Reps) and customers

· Contact third party logistics service regarding order status and inventory questions

· Resolve complaints concerning billing or services rendered, referring complaints of service failures to designated departments for investigation

REQUIREMENTS:

· SAP experience preferred

· Must be proficient in Microsoft Office programs: Outlook, Excel, and Word

· Excellent communication and team skills

· Data entry accuracy is essential

· Ability to quickly understand and follow instructions

· Attention to details

· Self-motivated

Job Type: Full-time

Pay: $19.00 – $22.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Work Location: One location