ibex Hiring for Customer Service Representative – Work at Home – $16/Hour Job at Charleston, WV Full Time

About us:

We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

Headquartered in Washington, D.C., we have delivery locations across 26 sites in seven countries and maintain a network of over 30,000 employees.

Your day-to-day will involve:

· Answering a high volume of incoming phone calls

· Provide exceptional customer service

· Determine customer needs and provide appropriate solutions

· Use multiple computer programs simultaneously on multiple screens while on the phone

· Use problem solving and critical thinking skills to resolve concerns

Some things we consider critical for this role:

· Commitment to customer experience and providing the right support for callers

· Passion for learning- we will train you!

· Time management and organizational management skills

· Strong analytical abilities and problem-solving skills to resolve issues

· Ability to adapt and work well under pressure in a fast-paced environment with frequently changing priorities

· Great computer navigation skills

· Ability to work independently and as part of a team

· Ability to multi-task handling customer concerns and navigate through resources simultaneously

· Excellent written and verbal communication skills

Must haves for the job

· 18 Years of age or older

· High School Diploma or equivalent

· Customer service experience

Job Type: Temporary

Pay: $16.00 per hour

Shift:

• 8 hour shift

Work Location: Remote