Tri Source International Hiring for Customer Success Specialist Job at Valencia, CA Full Time

Customer Success / Associate

Job Summary:

We are growing. Fast! And to keep up with our rapid growth, our client-focused HQ office is looking to build on our biggest strength: our teammates.

We are searching for an experienced Customer Success Specialist with great communication skills – both written and verbal. Must have strong time management, analytical and critical thinking skills that enable you to build relationships with clients while thinking strategically about how to meet business goals. You will maintain and develop Customer Success best practices that will increase sales and productivity while providing a positive experience for all clients. The ideal candidate is professional, sales-oriented, assertive, and able to thrive in a fast-paced, entrepreneurial environment.

Company Background

TSI is the fastest growing outsourcing company with Call Center operations throughout Mexico and Latin America and US headquarters in Valencia, CA. We are disrupting the world of outsourcing and benefit from our leadership position in a segment experiencing strong year-over-year growth.

Company Culture & Mission:

TSI makes outsourcing simple so that our clients can focus on their core business and drive sales growth. TSI is the sales, customer service, and back-office support engine behind many top brands, products, and services. We are very selective with the partners with whom we engage as well as the teammates we invite to be a part of our family. This keeps us focused on our Values: People, Transparency, Passion, Balance, Results and Fun!

Check us out at www.tsioutsourcing.com

Reports to:

Director, Customer Success

Location:

Greater Los Angeles. Our newly opened office is FWY close in Valencia, CA. Work to be conducted primarily in our Valencia office. Limited travel to company Contact Centers.

You will help ensure exceptional service while delivering results that exceed clients’ KPIs. You will be the direct liaison between our clients and our internal team to obtain, clarify or provide facts, information, and/or client deliverables. You will work closely with our staff, preparing documents before client meetings, setting up client onboarding, organizing metrics reporting, and compiling meeting notes.

On a daily basis, you will also handle other administrative tasks, such as answering client phone calls, emails, sending deadline reminders to internal management, and updating our clients and internal management team with “real-time” communication. You will be the direct liaison between our smaller more established clients and our internal team to obtain, clarify or provide facts, information, and/or client deliverables.

Job Responsibilities:

• Provide complete account/relationship management to those accounts assigned to you by senior leadership
• Utilize sales experience and relationship-building to drive growth
• Mastermind creative ways to deliver an exceptional client experience
• Compile and update necessary documents and contracts
• Maintain outstanding records for each account
• Coordinate internal and external meetings
• Respond to complex client inquiries or disputes professionally and resolve issues in a timely manner
• Coach and support cross-functional team members to help them meet company goals
• Up to 10% travel

Skills & Abilities:

• Fun – You are a friendly and passionate person who enjoys what he/she does.
• Communication – excellent communication skills and the ability to anticipate the needs of customers
• Emotional Intelligence – Ability to relate to others, take calculated chances, build quick relationships with teammates, clients, and the Executive Team and work as a part of a team with energy and enthusiasm.
• Problem Solving – Ability to anticipate needs before they arrive to find solutions.
• Language – Proficiency in Spanish a plus
• Customer Service – 1 to 3 years prior experience in customer-facing roles
• Experience – At least 1 year of BPO / call center experience is a plus
• Education – Bachelor’s degree in business, finance, or related field preferred
• Computer Skills – Proficient in Google Suite and Microsoft Office, Awareness or basic knowledge of CRM programs and databases, or the ability to learn new software quickly
• Work Style – Comfortable working independently and detail-oriented. Superior organizational and time management skills

Job Type: Full-time

Pay: $55,000.00 – $65,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Valencia, CA 91355: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location