The IT Specialist respond to Helpdesk walk-in, telephone or e-mail inquiries in order to help employees troubleshoot and resolve their immediate IT problems. Generate a work order for all help desk requests; prioritize and assign work orders. Recognize problems that will require further evaluation and forward these work orders to the next level of support. Understands and supports key company applications.
Qualifications:
Associate’s Degree in information technology field with a minimum of two years’ related experience or equivalent combination of education and experience required. A strong technical understanding of the various hardware, software, and networking systems being supported is required. Must be proficient in Microsoft Office, Windows 10, Active Directory (on premises and Azure), NTFS file shares and permissions, Must be able to manage the IP Office Manager for our PBX; Chronicall Call recording, Maas360 for Mobile Device Management, Excellent problem-solving, customer service, and communication skills necessary. Must have a strong knowledge of desktop and laptop hardware troubleshooting. Previous helpdesk experience preferred. Must be Microsoft A+ certified, Microsoft Systems Administrator (MCSA) certification preferred or comparable training. Attendance is a condition of employment.
Key Result Areas:
· Maintain a high level of urgency, customer consciousness and service excellence.
· Fulfill all responsibilities related to the success of the strategic plan of the organization, as requested and assigned.
· Be part of a rotating on-call schedule.
· Participate as an active supporter of the Treasure Coast Hospice compliance program, including an emphasis to report, as well as complying with all Federal, State and Local laws as well as the organization’s compliance program.
OSHA Category:
Position will be categorized as category III (involves no routine or potential exposure to blood, body fluids/tissues).
Working Conditions:
Additional Information:
Incumbent may be required to perform emergency duty before, during and/or beyond normal work hours or days in the event of an emergency, crisis situation or disaster (man-made or natural) including evacuation sites. The person in the position will work in a smoke-free location and is expected to adhere to all smoking restrictions.
EEO/Drug Free Workplace
Job Type: Full-time
Benefits:
Schedule:
Ability to commute/relocate:
Experience:
Work Location: One location
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