Trane Technologies Hiring for Field Service Technician IT Job at Arecibo, PR Full Time

At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We’re a team that dares to look at the world’s challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Field Service Technician for IT will be responsible of:

• Onsite break/fix support in both office and manufacturing environments (PC’s/multifunction printers/conference room equipment).
• Ongoing operational responsibilities for defined solutions.
• Perform technical, administrative, and support work in the installation and operation of new and existing PC systems.
• Execute defined client computing lifecycle processes.
• Assist with support of business/sector specific infrastructure.
• Assist with support and hands on activities of network and server infrastructure.
• Troubleshoot, assist, and work with other IT team members to resolve user support issues.
• Follow and promote defined ticket management procedures including the use of standard ticket management tools.
• Work as part of a team to deploy defined technology solutions to physical location and business users.
• Participate in project teams that improve IT and business operations.
• Provide user training when necessary.

Qualifications:

• Bachelor’s or Associates degree in IT related field or degree with equivalent years of experience in IT career.
• Minimum 3 years job experience in IT.
• Broad technical IT knowledge and awareness of industry trends
• Operational Excellence – Root Cause Analysis, process, risk reduction, security and controls, change management
• Advanced troubleshooting skills
• Relationship management and conflict resolution management
• Microsoft Windows Operating Systems (Windows 10, Windows 11)
• Microsoft Office Suites (365)
• Microsoft Software (SharePoint, Teams, Visio)
• PC Hardware troubleshooting (Dell)
• Printer Desktop/Multifunction (Xerox)
• Advance knowledge of English

Key Competencies:

• Must possess excellent verbal, written, and interpersonal communication skills
• Will be required to interact with a wide range of users
• Must be able to organize and prioritize work to meet objectives
• Good analytical and problem-solving skills
• Ability to work as part of a virtual team
• Success working in cross functional teams
• Experience in effective relationship/conflict management
• Customer service orientation
• Familiar with incident and request ticketing systems
• Experience supporting users working remotely

PHYSICAL DEMANDS

While performing the duties of this job, it is regularly required to lift and/or move up to 50 pounds. Candidate must be willing to perform job duties in manufacturing environment as necessary. Also must frequently use hands to operate computer keyboard and telephone. Reasonable accommodations may be made to enable candidates with disabilities to perform the essential functions of the job.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.