Toyota Carlsbad Hiring for Sr. IT Technician Job at Carlsbad, CA Full Time

Sr. IT Technician will support all Toyota Carlsbad / Lexus Carlsbad / Lexus Escondido internal customer hardware and software needs as well as assist in the maintenance of the company’s servers and networking equipment.

Major Essential Duties:

The customer-focused Lead IT Technician will be responsible for the configuration, implementation, documentation, and maintenance of the company’s systems and network infrastructure including desktops/laptops, servers, network equipment, and software applications.

• Strives to meet 100% of all customer service requests with 100% customer satisfaction.
• Analyzes business needs and collaborates with stakeholders to develop project plans and implement technology in support of the enterprise.
• Ensures timely completion of customer requests and continuously communicates the status of tickets with customers, initiating escalations when needed.
• Demonstrates good judgment and proactive decision-making skills.
• Strong organization and time management skills.
• Handles IS issues through recognition, research, isolation, escalation, resolution, and follow-up for customer computer issues (desk-side and remote), working with other team members to resolve more complex problems.
• New user set-ups and removal of users from systems.
• Identifies and assesses appropriate operational solutions to be integrated into the company’s systems and network and makes recommendations for, and performs management of (via change control procedures), implementation.
• Occasionally provides after-hours support for equipment maintenance and scheduled system outages.
• Maintains ownership and accountability of projects as assigned.
• Assists in updating Information Services policies and procedures.
• Creates and updates basic “How to…” documents.
• Provides OJT and mentoring of Information Services Technicians.
• Maintains professional appearance.
• Performs other duties as assigned.

Qualifications:

• Bachelor’s degree in computer science or related field.
• 2+ years of experience in computer networks and systems maintenance
• Proficient in database programming and software installation.
• Experience with call center ticketing and system ticket entry and reporting.
• Effective written and verbal communication skills.
• Strong organizational and time management skills.
• Attention to detail.
• Good problem-solving skills.
• Must have a valid driver’s license and a clean driving record.

What We Offer:

• Excellent Culture
• Advancement opportunities
• Medical, Dental, and Vision Plan
• Company-paid Life Insurance
• 401(k) savings plan
• Profit Sharing
• Paid Vacation
• Tuition Reimbursement

We are an EOE/M/F/D/V Employer and support a drug-free workplace