Therapy Brands is the leading healthcare technology partner for mental, behavioral, and rehabilitative therapy. Our purpose-built and all-in-one practice management, data, and billing solutions drive exceptional clinical and financial outcomes.
Thousands of therapy practices rely on us as a trusted partner, to make their lives simpler and more efficient, improve revenue, and enable them to focus on patient care.
For more information, explore our solutions at therapybrands.com.
The Director, Onboarding, SMB will work to ensure our Small / Medium Business’ customers get only the best onboarding and enablement experience. Onboarding is a particularly important part of the customer’s journey, and this individual is responsible for driving the customers’ future successes. This is more than a project management role; it requires running incredibly detailed customer discovery sessions and ensuring the success of the customer post implementation. This leader will work cross-functionally to ensure customers can realize value quickly. We are looking for someone with experience in project management, process improvement, customer engagement, and SaaS healthcare technology implementation. This role will need to drive building our approach to Small / Medium Business’ implementation and be comfortable partnering closely with sales during the sales process to build customer comfort with the deal. This person must have high energy, be passionate about solving customer needs, have excellent communication skills, and the ability to learn and create unique solutions for our customers is what we need. This leader should be experienced working with Mental and Behavioral Health customers and have a good understanding of their process and needs when purchasing EHR technology. This position should be comfortable leading and building a team of 15-30 staff of differing levels of experience.
PRIMARY RESPONSIBILITIES OF THIS POSITION
Thrive@TherapyBrands
Thrivewithus
Additional Information
All your information will be kept confidential according to EEO guidelines.
At Therapy Brands, Diversity, Equity, Inclusion, and Belonging aren’t just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do.
We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community.
We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status.
Therapy Brands is an equal opportunity employer.
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