The University of Alabama Hiring for Patient Services Coordinator – UMC Clinics (Float) – at Tuscaloosa, AL Full Time

Pay Grade/Pay Range: Based on Qualifications

Department/Organization: 208401 – UMC – Clinical

Normal Work Schedule: Monday – Friday 8:00am to 4:45pm; occasional evenings/weekends.

Job Summary: Responsible for a variety of functions supporting the operational coordination of the clinic, with an emphasis on creating a friendly, welcoming and well-organized office to deliver excellent customer service via tele-medicine and in-person and facilitate patient flow through UMC facilities.

Additional Department Summary: The Patient Services Coordinator performs specialized administrative clinical services for assigned unit(s), including referral processes, prior authorizations, related medical billing and compliance requirements, and a variety of other related functions. Supports the operational coordination of clinics, with an emphasis on creating a friendly, welcoming, and well-organized office to deliver excellent customer service via tele-medicine and in person operations, and facilitates patient flow through facilities.

Ensures proper workflow of the University Medical Center clinics by following applicable protocols and guidelines. Maintains information flow in the referral, prior authorization, and other front office processes for internal and extended patient care to pharmacies, outside specialists, outpatient facilities and third-party payors. Maintains detailed documentation and tracks the process through completion. Understands and embraces the importance of operating an effective friendly, welcoming, and well-organized academic ambulatory physician practice program, and supports a strong culture of integrity and responsibility in the role and on the team. Works with providers and other clinical and administrative personnel within the department and across other departments of the organization to ensure operations are effective, patient-centered, and customer-oriented. Processes records requests and audits and assists with organization and maintenance of medical clinic records for the College of Community Health Sciences (CCHS). Processes all requests for walk-ins, (patients, law enforcement, etc.), and all requests received by computer and telephone. Prioritizes each request and processes all STAT requests immediately. Assists with urgent requests for protected health information to ensure continuity of patient care.

Assists with a variety of other cross coverage administrative duties including but not limited to updating and filing records, scans/faxes documents, distributes mail, answers and directs calls, greets and directs visitors to Medical Records department – physicians, residents, patients, nurses, clerical staff, and others.

This position floats to provide support at multiple University Medical Center Clinic locations.

Required Minimum Qualifications: High School diploma or the equivalent and two (2) years of general medical office experience OR Associate’s degree or higher and some general medical office experience.

Additional Required Department Minimum Qualifications: Previous experience with electronic health record systems.

Skills and Knowledge: Ability to cope with stressful conditions. Ability to demonstrate tact, versatility, and adaptability. Ability to demonstrate a high degree of self-motivation and directional initiative. Working knowledge of data entry and Microsoft Office. Skill in exercising initiative, judgment, problem-solving, and decision-making. Excellent organizational skills to achieve clinic goals and objectives. Excellent communication, public relations, customer service and telephone etiquette skills. Ability to multi-task in a fast-paced work environment. Punctuality and reliability are paramount. Ability to exercise utmost discretion, diplomacy, and tact in patient/staff interactions. Willingness to learn and consistently deliver patient-centered high-quality customer-friendly service. Maintains strict confidentiality of protected health information and the requirement to follow HIPPA regulations at all times.

Preferred Qualifications: Previous work experience in a medical office practice. Familiarity with local and statewide specialists and patient care services; demonstrated expertise in referral processes with various 3rd party providers and experience with Nextgen electronic medical record systems.

Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.

Equal Employment Opportunity: The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy, age, genetic or family medical history information, disability, protected veteran status, or any other legally protected basis, and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. Follow the link below to find out more. “EEO is the Law” Poster