The Trust for Public Land Hiring for Sr IT Tech (Remote w/ Rare Travel) Job at San Francisco, CA Full Time

Trust for Public Land is seeking a Senior IT Technician to complement its IT Support team. The Senior IT Technician provides Tier 2 and 3 user support, while also assisting with the support of TPL’s back-end systems. The ideal candidate is an IT generalist who can manage multiple projects and tasks of varying priority in a dynamic fast-paced environment.

You are a team player with a strong commitment to customer service looking to be part of a cohesive team. You can work independently with minimum supervision, enjoy technology and have an aptitude for problem-solving. You are someone who can readily translate technical verbiage into laypeople’s terms for an outstanding end-user experience.

Location:

Remote with occasional office visits – Greater San Francisco Bay Area

Essential Responsibilities:

• Deliver Tier 2 and 3 support to resolve all user PC hardware, software and basic networking problems

• Administer Microsoft 365 including Office365, Teams, OneDrive and SharePoint

• Maintain components of the network infrastructure including basic Windows server admin, server patching, and implementation and administration of VPN devices and clients

• Provision new hire accounts and computers, and deprovision terminated user accounts in a timely, effective fashion and in accordance with set procedures

• Manage tickets throughout their lifecycle while providing excellent customer service to ensure user satisfaction with resolutions, and documenting all steps taken for internal tracking

• Coordinate with other technicians to ensure uniform support experience with consistent high-quality customer service

• Maintain excellent rapport and strong business relationships with cross-functional contacts

• Advise on organizational solutions and standards within team meetings

• Proposes and implements enhancements that will improve the performance and reliability of the system

• Plan and implement IT projects, and collectively resolve pending technical issues

Qualifications:

• Minimum 5 years of Helpdesk experience in a distributed work environment, including significant focus on Tier 2 and 3 levels of support

• Minimum 3 years of experience with hands-on experience in a Windows 10 and Mac environment

• Minimum three years of experience using remote access software, imaging/deployment software in a distributed environment

• High level of proficiency with Microsoft 365, SharePoint, Teams, Active Directory and Outlook

• Experience with basic Windows Server 2012 R2 through 2019

• Excellent analytical and decision-making skills

• Highly self-motivated and resourceful with strong ability to work well under pressure

• Excellent written and verbal communication and collaboration skills

• Able to work flexible hours

• Able to travel 1-2 times per year to facilitate office moves

• Able to regularly lift/move electronic and related equipment weighing up to 40 lbs

OTHER INFORMATION

As a full-time employee, you will be eligible for The Trust for Public Land’s comprehensive benefits program which includes medical, dental, and vision insurance, three weeks of vacation annually plus holidays, and a 403(b) retirement plan, currently with an up to 5.5% company match. The anticipated salary is $85,000-$112,000 range but may vary depending on qualifications and experience.

The Trust for Public Land’s active goal is to be an inclusive and equitable place to work and build community. As the organization actively works to eliminate racial and other disparities it welcomes candidates with diverse backgrounds and/or multicultural skillsets and experiences.