The Storage Group Hiring for Client Liaison Job at Remote Full Time

The Storage Group is in search of a Client Liaison (Remote) to work with our top clients. The position will be a client facing website production liaison managing communications and facilitating projects for our high end clients in a timely manner. The liaison will be responsible for guiding clients through various stages of the website project, gathering information needed and working with the production team leading to a successful project launch. Additonally, the position will be main contact for support issues related to the account after launch.

Day to Day Life at The Storage Group as a Client Liaison:

• Welcome new clients via phone, email or Zoom and follow up with relevant production questionnaires
• Set up and conduct meetings via phone and Zoom with clients to gather information and formulate a website build direction
• Act as liaison between client and production Team with any design needs
• Provide customer support and act as point of contact for the client during the production cycle and after in some cases
• Work with CRM and keep information updated and accurate
• Act as project manager to follow up with client and production on regular basis to keep project moving forward
• Set up ClickandStor Suite – (proprietary software tool) for all new client builds when needed
• Review website and all tools related with client to insure satisfaction and functionality
• Insure all products that are completed for client are error free and ready for launch
• Act as intermediary resolution contact for any support issues related to ClickandStor
• Main contact for all support related issues for assigned accounts after website and product launches.
• Stay up to date with industry announcements, including latest trends in the Internet Industry

What you need to know to be successful in this role:

• 2 years Customer Service/ Account Management experience
• Basic understanding of Website Technology
• Basic understanding of Social media, Pay Per Click and SEO a plus
• Knowledge of WordPress
• Basic HTML and CSS experience
• Computer usage proficiency
• Outbound Customer Call experience
• Experience using a CRM
• Experience using Project management software
• Ability to use Microsoft Office/Google suite
• Exceptional attention to detail
• Organizational and multitasking skills a must
• Leadership skills a plus
• Excellent written and verbal communication skills
• Comfortable being on cameral and communicating through Zoom
• Proven problem solving skills
• Abilility to be a team player and work within a team

What the Storage Group needs from you:

• Motivated, innovative, career focused
• Willing to go the extra mile to get the job done
• Extra ordinary interpersonal skills
• Ability to bring enthusiasm and a can do attitude
• To be proactive and service oriented with clients and team members
• Avid learner – ability to grasp and understand new concepts
• Ability to work independently and in a fast paced environment

The Storage Group, is a progressive marketing solutions and Saas provider to the Self Storage Industry. Our company has a proven track record providing innovative products and services to our clients. Our client’s can be found in all 50 states and Asia. Our clients range from all aspects of the Self Storage industry, from single properties to multi units owners and it is important that we provide the tools to help them be successful. Our clients are our family and we always strive to make sure how we service them is always above and beyond.

Awesome Benefits you get while working at The Storage Group:

• This is a remote position
• Based on Tenure PTO from 2 weeks up to 4 weeks
• 12 Major Holidays off plus 2 additional add on days
• Birthday off paid
• Medical coverage with 50% company paid
• Vision, Dental options
• 401K with up to 3% company matching
• Company Paid Life Insurance
• Company Paid Short Term Disability
• Company Paid Short Term disability
• Virtual holiday parties and virtual lunch times
• Opportunities for rewards throughout the year

Job Type: Full-time

Pay: $15.00 – $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Travel reimbursement
• Vision insurance
• Work from home

Schedule:

• Monday to Friday

Application Question(s):

• Do you have experience with WordPress ?

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Required)
• HTML5: 1 year (Required)
• CSS language: 1 year (Required)

Work Location: Remote