The Sash Company Hiring for Customer Service Representative Job at Upland, CA Full Time

About us

The Sash Company is a world-renowned company in the pageant industry for almost 20 years and the official sash company for the nations largest and best pageant systems. We have an reputation for friendly, professional, detailed customer service and on-time delivery.

Our company culture is friendly, fun, and team oriented with the goal of delivering a sash that will be cherished for a lifetime. We are a small company and are looking for the right person who is smart, positive, kind, great with customers on the phone, and is dedicated to the company and the team.

Job Description

Job Title – Customer Service Representative

• Job Description – We are looking for a BRILLIANT friendly, front office, customer service representative with excellent communication skills for busy phones, taking orders, and fulfilling orders through emails.
• Minimum of four years (4+) experience in office/phone/email customer service required.
• Position requires the ability to learn new OMS systems quickly and thoroughly.
• Excellent communication skills, to take calls/emails and make sales calls on pending quotes and past orders is required to reach company sales goals.
• Must have outstanding attention to detail and a desire for error-free work. This position also requires the ability to problem solve in order to resolve issues faced by customers and promptly deal with complaints with follow-up.
• Ability to demonstrate and communicate genuine commitment and enthusiasm for the brand, product
• Must be able to greet clients and fellow employees professionally with a smile and great attitude.

Traits –

• Reliable, responsible, self-sufficient, motivated, positive attitude, and dependable in fulfilling obligations. Must have common sense and the ability to stay on task to completion.

Location: Upland, CA (prefer someone who lives nearby)

Dress Code: Work dress casual

Employee Type: Full time

Hours of Operation: Monday – Friday 8:00 AM – 5:00 PM

Industry: Apparel & Fashion

Manages others: No

Reports to: VP of Sales & Marketing

How to Apply: PLEASE DO NOT CALL THE BUSINESS (Apply via Indeed)

Are you?

• Smart
• Friendly (we already said this, we know 🙂
• Trustworthy
• Detail oriented
• A team player

Do you know?

• Excel (a must)
• Office (a must)
• Outlook (a must)
• Photoshop (just helps, not required)
• Social media (Facebook, Instagram, Twitter)

Can you?

• Work well with others and independently
• Problem solve
• Bring your best everyday
• Dress professionally
• Learn software quickly
• Type 40+ wpm (will be tested)
• Take initiative
• Making calls to past and present clients to initiate sales – our clients love us!
• Occasionally run to the Post Office when needed
• lift an occasional heavy box (under 20#)

Do you have?

• Strong phone skills
• A clean driving record
• Long term work experience with past employment
• At least a High School diploma (required) Associates Degree preferred 🙂

Let’s see who will read this 😉

Along with your resume, please include a short cover letter telling us about you. Applicants who fulfill this requirement are almost guaranteed an interview. So do this!

Thanks! We look forward to meeting you!

Job Type: Full-time

Pay: $18.50 – 19.00 per hour depending on experience

Application Questions

You have requested that Indeed ask candidates the following questions:

• How many years of Customer Service Representative Experience do you have?
• Are you able to work in Upland, CA?
• Do you have the following license or certification: Driver’s License?

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely

• No

Job Type: Full-time

Pay: $18.50 – $19.75 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Experience level:

• 3 years

Shift:

• 8 hour shift

Work setting:

• In-person
• Office

COVID-19 considerations:
We keep our employees safe by providing safe distance measures, hand sanitizer, and we limit in-office appointments to a minimum.

Ability to commute/relocate:

• Upland, CA 91786: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 3 years (Required)

License/Certification:

• drivers (Required)

Work Location: One location