The Right Staff Hiring for Manufacturing Customer Support Specialist Job at Arden Hills, MN Full Time

Are you familiar with Fluid Power Products? Are you looking to use her knowledge as a CSR II supporting a growing manufacturing company?

THE RIGHT STAFF is conducting a Direct Hire search for a talented, versatile, and innovative individual for a Customer Support Role with a manufacturing client located in Northeast Minneapolis. Join a team of intelligent customer service representatives who excel in proactive customer support, long-term business -to-business client retention, and technical product knowledge. Ideal candidates will have experience or education related to the Fluid Power Products Industry.

RESPONSIBILITIES OF A MANUFACTURING CUSTOMER SUPPORT SPECIALIST:

• Provide technical product support and information to customers as needed.
• Provide timely and efficient assistance to customers in resolving problems including product returns; identify and recommend process improvements that will prevent further problems.
• Assist outside sales representatives & engineering with quotation process.
• Handle key accounts and relationship management thereof as required.
• Process all incoming orders in a timely manner from receipt of order through verifying product availability, pricing, terms, credit status, order entry and release.
• Monitor the status of open customer purchase orders; expedite and/or reschedule as necessary, communicating problem areas to customer.
• Manage EDI validation in the system for accuracy and changes as required.

REQUIREMENTS FOR A MANUFACTURING CUSTOMER SUPPORT SPECIALIST:

• Post -Secondary Education is required. Business and/or technical degree preferred; two-year Fluid Power degree desirable
• 4+ years of customer service experience in the Fluid Power Industry or equivalent education/degree.
• Should have a strong ability to multi-task, strong written and verbal communication skills, and a high attention to detail.

HOURS/PAY/BENEFITS FOR A CUSTOMER SUPPORT SPECIALSIT:

• Full – Time: Monday – Friday – 8:00A.M. – 4:30 P.M.
• Northeast Metro Area
• Pay is $52-60K Annually
• Direct Hire, Permanent Opportunity
• Competitive Benefits, PTO, 401K and more

THE RIGHT STAFF wants to help you succeed! Our team of seasoned professionals works to match you to the best job, best fit, and best location. Temporary assignments to full-time permanent positions, we are here to assist you! Let us help YOU create YOUR success!

We thank all interested candidates. However, only those selected for interviews will be contacted. This role does require pre-employment background screening and drug testing.

THE RIGHT STAFF is an equal opportunity employer.

Job Type: Full-time

Pay: $52,000.00 – $60,000.00 per year

Benefits:

• Health insurance

Schedule:

• Monday to Friday

Work Location: One location