The Phillip Charles Group Hiring for Technical Support Specialist Job at Romulus, MI Full Time

The Phillip Charles Group has been servicing the local metro Detroit area for the past 30 years and has built incredibly strong partnerships with our clients, candidates and employees. We have worked with our current client for the past 14 years and they are looking for a strong IT Support Specialist for a possible Contract to Hire opportunity based out of their Romulus, Mi. location.

IT Support Specialist Job Responsibilities

· Assist with intake of requests into trouble-ticketing system.

· Document actions taken when working on trouble tickets.

· Provide prompt, accurate, and courteous resolution/escalation for all support issues.

· Provide support for Windows installations and applications.

· Troubleshoot hardware, software, and network issues. Advise management/administration of recurring problems or issues with hardware/software and establish guidelines for resolution.

· Assist with moves, additions, and changes of hardware such as computers, monitors, printers, and other equipment.

· Assist with Windows system rollouts such as hardware/operating system updates, software package installations, system images, and security patches.

· Assist with basic user account creation, changes, archiving, and deletion.

· Assist with validating user credentials and resetting account passwords.

· Develop training guides, manuals, and how-to documents for dissemination to users.

· Assist to identify and suggest for removal any technology equipment from service and assist with the proper disposal/asset recovery of those systems.

· Assist to maintain and update the Technology Services hardware and software inventory.

· Assist with mobile technology support for laptops, tablets, cell phones, and in-vehicle communications.

· Assist with supporting security camera and access control systems.

· Assist with basic telephone systems configuration and support.

· Assume other duties and responsibilities as assigned.

8:00AM – 5:00PM Monday – Friday $18.00 – $21.00

The Phillip Charles Group offers Direct Deposit or Pay Card for weekly payroll, 6 paid holidays, 401K benefits, and ACA compliant medical insurance are also available. The Phillip Charles Group is your advocate whether you are a seasoned veteran or a new grad still trying to determine your career path. We know how stressful and time consuming finding the right job can be. We make it less stressful.

IT Support Job Requirements:

· Strong technical knowledge including VoiP or similar telephone systems

· Experience with basic networking potocols

· Experience working with security cameras and access control systems

· Excellent interpersonal and communication skills

· Troubleshooting and problem-solving skills

Education, Experience, and Licensing Requirements:

· Bachelor’s degree in field of computer science or at least 2 years relevant experience

Interested and qualified candidates for the opening should submit their resume for immediate consideration. Resumes will be reviewed as quickly as possible and qualified applicants will be contacted to set up an interview.

Job Type: Full-time

Pay: $19.00 – $21.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Romulus, MI: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Network administration: 1 year (Preferred)

Work Location: One location