Guardian Fleet Services Hiring for IT Support Specialist Job at Spring Hill, FL Full Time

IT Support Specialist

Guardian Fleet Services is an EMPLOYEE-OWNED company!

Come join our team!

Location: San Antonio, Florida

We are one of the largest towing, recovery and special transport companies in the country and now we have a salvage division.

Guardian Fleet Services is looking for a new team member to join us. We are looking for a highly capable IT support specialist to provide technical assistance to our staff. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data.

Essential Duties:

• Collects, organizes, and analyzes financial data for the preparation of various reports and statistical data for both internal and external reporting and assists in management’s decision-making.
• Support all terminals
  • Travel to terminals as needed
• Tier 1 HelpDesk Support
  • Setup and install Computer, Tablets, Phones, Printers
    • Manage Warranty Returns
    • Computer update management
  • Manage, deploy and document cell phones distribution
    • Cell phone account management – Verizon
  • Install Software as needed
  • Basic Meraki network documentation, support and troubleshoot
  • Basic internet troubleshooting
  • Train Users on Apps: Towbook, Samsara, HAAS
  • Create SOPs as needed
  • Document changes in process
  • Document all major IT incidents
  • Occasional afterhours On-call support
  • Support and basic configuration of SharePoint
  • Endpoint Security Management
    • Basic Troubleshoot Antivirus alerts and incidents
    • Document incidents
  • Software Licenses Management and control
  • Microsoft Support:
    • Email Licensing
    • Email install and setup
    • Teams Support
  • Video Conferencing and Web Meetings
    • Teams Meeting Support
    • Zoom Support
    • RingCentral Meeting Support
  • User Management: All Apps
    • New Users
    • Changes
    • Terminations
  • Phone System
    • Basic user setup and support
    • RingCentral app install and support
  • Square hardware and software support
  • Support hardware installed in company vehicles
  • Onboarding Support

Benefits Offered:

• We are an employee-owned company! (ESOP) Eligible full-time employees become part owners!
• Paid Holidays
• Two medical plans
• Two dental plans
• Vision
• Free Life Insurance
• Voluntary Life Insurance
• Short Term Disability
• Long Term Disability
• Accident Insurance
• Employee Assistance Program
• Referral Bonus offered to employees

Qualifications, Education, and Experience

• A bachelor’s degree in computer science, information technology, or similar.
• 3-5 years of experience as an IT support specialist.
• In-depth knowledge of computer hardware, software, and networks.
• Proficiency in IT helpdesk software.
• Experience in documenting processes and monitoring performance metrics.
• Advanced knowledge of database maintenance and system security.

Competencies and Abilities

• Exceptional ability to provide technical support and resolve queries.
• Ability to determine IT needs and train end-users.
• Ability to keep up with technical innovation and trends in IT support.
• Exceptional interpersonal and communication skills.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

About Us

Guardian Fleet Services Inc. is a Florida-based towing, recovery, and specialized transportation provider with 15 terminals throughout Florida. We also have a new salvage division! We are the leaders in providing uncompromised professional towing, recovery, and specialized transportation services to municipal, state, and federal agencies, and commercial enterprises throughout the state of Florida and beyond.

Guardian Fleet Services was formed as a consolidation of Kauff’s Transportation Systems, Crockett’s Towing and Recovery, Ace Towing and Recovery, Professional Towing and Recovery, American Towing and Transport, and Alligator Towing and Transport.

As an employee-owned company, Guardian Fleet Services employees have a vested interest in exceeding customers’ requirements and expectations in a prompt and worry-free manner.

EEOC Policy Statement – Guardian Fleet Services is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications. We encourage all qualified applicants to apply. We encourage all qualified applicants to apply.