The Ohio State University Hiring for Veterinary Customer Services Representative – (New Hire Signing Bonus) at Columbus Campus Full Time

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Job Title:Veterinary Customer Services Representative 2 – (New Hire Signing Bonus)

Department:Veterinary Medical Center | Small Animal Reception

The College of Veterinary Medicine, Veterinary Medical Center seeks applicants for Veterinary Customer Service Specialists with the Small Animal Reception team. This opening is a full-time position (40 hours/week) on first shift including evenings and weekends. Evening and weekend hours will be eligible for shift differential. Holidays are required and are based on a team rotation. A background check is required prior to the start date. The successful candidates will have the opportunity to provide excellent front-line client services to support clients, customers, clinicians, and care-giving colleagues. Duties include, but are not limited to, the following: responding to routine, complex and medical emergency situations in professional manner; answering and directing internal and external calls appropriately; creating accurate day-to-day admitting information through hospital computer system; resolving routine problems and complex situations using appropriate medical terminology, office practices and procedures, and established customer service principles; maintaining safe and accurate money handling practices and abiding by all university privacy standards; and other duties as assigned.

Hiring range: $17.00 – $19.43 per hour commensurate with experience.

Additional Information:

2 years of experience in a customer services, healthcare or veterinary care environment.Background in customer services, insurance verification and/or veterinary practice customer services. Ability to work in a self-directed manner while interacting with customers, visitors, clinicians, technicians, and all other medical center faculty and staff.Experience in analyzing and interpreting information.
Experience with electronic medical records systems and/or at least experience operating computers.

Location:Veterinary Medical Center (0299)

Position Type:Regular

Scheduled Hours:40

Shift:Varying Shifts

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

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