The Ohio State University Hiring for Patient Access Coord Lead at Medical Center Campus Full Time

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Job Title:Patient Access Coord Lead

Department:Ambulatory Services | Sports Medicine Administration

Position Summary:
The Patient Access Coordinator Lead is an expert in product, process or service line area (physician appointment scheduling, OR/admission, full service scheduling; pre-registration and registration; insurance verification, and patient liability determination and communication). This position is responsible for providing consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services and general procedures. Schedule return appointments and/or other appointments as assigned. Assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information. Provides support to physicians and consumer by coordinating their requests and satisfying their needs in one transaction. Solves routine and complex customer problems and knows where to direct customers to address specific questions. Communicates regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met. Always creates a positive first impression. Must be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, and etc. Provide orientation for all new staff and student interns. Educate department standards, policies, and procedures and provide feedback as necessary.

Minimum Requirements:

Per CCS Class Specs: High School Diploma or GED. PC Knowledge and interpersonal, verbal, and written communication. Minimum 6 months experience in customer service or a healthcare environment.
Preferred: Bachelors Degree and at least 2 years experience in a healthcare setting, existing revenue cycle department or customer service role. Experience with Windows, Excel, and Intranet/internet navigation tools as well as system content. Medical terminology, coding and third party reimbursement experience. Ability to work in multiple systems for assigned tasks, management and reporting. Strong problem-solving and presentation skills. High level of customer service skills. Able to prioritize and coordinate multiple tasks in a busy environment.

Additional Information:

The role of the PAC Team Lead will be to oversee front office workflows and processes of multiple Ambulatory Rehab clinics. This includes, but is not limited to, being the content expert for the day-to-day operations of the PAC staff, implementing changes in processes and policies, working with management to compile scorecard metrics, coordinate with other Leads, PAC Supervisors, PAC Manager and Clinic Managers for operations and staffing needs of the clinics, managing new hire onboarding and training, Super User updates and training, and timekeeping responsibilities. The PAC Team Leads will also be required to visit each clinic in their quadrant on a regular basis, as well as, provide coverage as necessary in order to meet the operational needs of the department.

Key characteristics we are seeking for a successful PAC Team Lead are:

• good communication skills
• strong customer service skills
• relationship management to cultivate a success PAC Team
• ability to collaborate across different groups or areas
• innovation with problem solving and process creation to better serve patients and staff
• ability to develop and execute process improvement initiatives
• adaptability to change within the scope of the position
• to create and maintain an engaging work environment.

Please include a cover letter addressing the following questions with your application:

• Why are you interested in the PAC Lead position?
• What does success in this position look like to you?
• What makes you uniquely qualified to step into a leadership position?

Location:Jameson Crane Sports Medicine Institute (1004)

Position Type:Regular

Scheduled Hours:40

Shift:First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The Ohio State University is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other basis under the law.

Applicants are encouraged to complete and submit the Equal Employment Identification form.