Texas Health Resources Hiring for Field Services Specialist – IT Job at Arlington, TX Full Time

Field Service Specialist II

Seeking to hire a field service specialist II. Is that you?

Work location: Texas Health Center for Diagnostics & Surgery Plano – 6200 W Parker Rd, Plano Tx 75093 &

Texas Health Harris Methodist Hospital Southlake – 1545 E Southlake Blvd, Southlake, Texas 76092

Work hours: Full Time (40 Hour) Day Shift, On Call Rotation. Will work 3 days at Plano and 2 days at Southlake.

Department highlights:

• Open and honest communication. Established Intentional Connections with consumers and each other.
• Mutual accountability allows for a coordinated expereince that is intuitive, and honors everyone’s time and resources.
• A common goal to promote patient safety through clinical innovation.
• Cultivated team trust among dependable partners delivering relaible care and service with exceptional quality.

Here’s What You Need

• High School Diploma or Equivalent is required
• Associates Degree Computer Science, Information Systems, Business, or related field is preferred
• 3 Years of experience in a computer related technical support or customer service role with various outsourcing and services offerings, pricing, and delivery structures is required
• Other application certification or proficiency when applicable upon hire is required.

What You Will Do

• Desktop Support – Provides timely in-person and virtual customer assistance for Field Service requests. Responds to customer requests for technical support for customers’ computer systems, telephones, networks, and applications at applicable worksites.
• Accurately log all customer interactions in the ITS ticketing system. Independently identifies, analyzes, troubleshoots, documents, and replicates customer problems applying technical solutions or workarounds; escalate complex issues in accordance with documented escalation procedures, if unable to resolve.
• Use ConnectIT Knowledge Base to resolve incidents.
• Customer Relationship Management – Demonstrates exceptional customer service by seeking opportunities to give educational feedback while assisting customers. Build and maintain key customer relationships with customers through timely and effective resolution.
• Process and Performance Improvement – Utilizes processes, tools and technology to perform job effectively while continuing to refine and learn these when applicable. Looks for ways to improve personal, team, and departmental performance. Adheres to Asset Management processes for asset inventory Lifecycle Management. Identify trends in delivery of service and identify opportunities for improvement.
• Planning and Administration Performs administrative duties and participates in special projects as assigned.

Additional perks of being a Texas Health Employee

• Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student Loan forgiveness as well as several other benefits.
• A supportive, team environment with outstanding opportunities for growth.
• Explore our Texas Health careers site for info like Benefits, Job Listings by Category, recent Awards we’ve won and more.

Do you still have questions or concerns? Feel free to email your questions to [email protected].