Tennessee Valley Authority Hiring for Customer Solutions Specialist, II (Talent Management) – at Chattanooga, TN  Full Time

External – Posting Description

Customer Solutions Specialist, II (Talent Management) – 515939

Organization: Human Resources and Administration

Department: Talent Management

Location: Chattanooga, Knoxville, Nashville, or Memphis TN, or Huntsville, AL

Position Mobility: This is a hybrid position.

Relocation: Relocation benefits are offered for this position and will be aligned with the federal travel regulations.

Posting Open: 12/22/2023

Posting Close: 12/28/2023 at 11:59 PM EST

Salary/Grade: Competitive

Primary Responsibilities:

1. Promotes “People First” culture throughout the respective organization; exhibits and encourages exceptional performance and teamwork across the HR&C organization
2. Fosters culture of accountability, trust, collaboration, development, and results consistent with the short and longterm objectives of the HR&C organization
3. Uses procedures, SPPs, knowledge base, and other reference materials to assist in addressing more complex activities, responding to inquiries and resolving issues for employees/managers as escalated from Tier I Customer Solutions Specialists; may escalate highly complex issues to the Communities of Expertise
4. Communicates objectives, policies, procedures, and government regulations in respective functional area
5. As applicable, manages vendor contracts to ensure appropriate service levels are met, all necessary interventions are implemented, and all service providers are in compliance with regulatory requirements and contract terms and conditions
6. Suggests methods to update, simplify, and enhance processes, procedures, and technologies

Talent Planning:

1. Administers various processes related to learning, development, and performance
2. Ensures accurate course descriptions, course objectives, target audience, and approval requirements are completed and appropriately documented
3. Creates and maintains integrated talent development calendar reflecting dates and audience for core curriculum and well as key talent development dates
4. Audits LMS content and course catalog periodically to enhance accuracy of portal content

May perform other job-related duties as assigned.

Job Specific Competencies:

1. Agile Thinking
2. Change Management
3. Consultative Skills
4. Continuous Improvement Mindset
5. Cross-Functional Teaming
6. Customer Service
7. Cultural Sensitivity
8. General HR Knowledge
9. Organizational & Business Acumen
10. Project Management
11. Specialist HR Knowledge

Knowledge/Skills/Abilities

• Strong knowledge and understanding of leading practice within speciality functional area
• Strong analytical and problem solving skills
• Strong verbal and written skills (inlcuding effective faciliation skills for Learning, Development, & Performance speciality)
• Strong attention to detail
• Strong technological skills and ability to work with HCM
• Ability to consistently deliver high quality customer service in a professional manner
• Ability to work with confidential information and maintain confidentiality
• Ability to develop and deliver oral and written communications which convey complex information in a simple, easy to understand manner
• Ability to identify and analyze issues based on data or available information
• Ability to understand and appreciate the interests and feelings of others
• Ability to maintain objectivity under pressure
• Ability to work as a team member in a specialized area
• Experience in event coordination, needs analysis, and planning (for Learning, Development, & Performance specialty)
• Project management abilities (for Learning, Development, & Performance specialty)
• Ability to provide data highlights and insights and understand processes behind the data (for People Reporting speciality)

Qualifications:

Education – Bachelor’s degree or equivalent work experience (6 years) preferred.

Equal Employment Opportunity

TVA values and embraces diversity. We encourage all individuals to apply regardless of race, color, national origin, ethnicity, gender, sex, abilities/disabilities, sexual orientation, religion, veteran status and age. We strive to be inclusive of all the people we serve across the Valley.

TVA is an Equal Opportunity employer and complies with all applicable laws and regulations regarding equal employment opportunities. Any applicant or employee who believes s/he has a discrimination claim (including harassment or retaliation) must contact TVA’s Equal Opportunity Compliance office within 45 calendar days of the event or action s/he believes to constitute discrimination, harassment, or retaliation.

Drug-Free Workplace
All TVA Non-Nuclear employees are covered by TVA’s Federal Drug-Free Workplace Program Plan, in accordance with Executive Order 12564, Public Law 100-71 and the Mandatory Guidelines for Federal Workplace Drug Testing. Information regarding the Drug Free Workplace Program can be found at . TVA Non-Nuclear employees in Testing Designated Positions, including those performing safety-sensitive duties are also subject to random drug testing. TVA Nuclear employees are subject to random alcohol and drug tests in accordance with 10 CFR Part 26 as mandated by the Nuclear Regulatory Commission (NRC).

How to Claim Vet Preference

If you are requesting to be considered as a preference-eligible veteran as outlined in the application process, you must submit your military documents before the posting close date indicated above. Be sure to include all supporting documentation: Form DD214 (member 2 or member 4 copy), a Veterans Disability Rating Letter from the VA (if applicable), and a completed form TVA 3595. If you will not get your DD214 until you are separated or retired, you can request a Statement of Service through your military personnel office. The Statement of Service must list your dates of military service, character of service, expected date of separation and any service-connected disability rating that you have been awarded from your branch of military service. Please submit your military documents each time you apply for a position.

How to Submit Documentation:

1. Upload documents in Step 8 of the application process.
2. Email documents to [email protected]

More information about preference eligibility and a link to form TVA 3595, can be found at . If you have a question about preference eligibility, please email .