Ten Group Hiring for Air and Hotel Reservations Call Center Agent Job at Las Vegas, NV Full Time

Looking for fun and engaging call center experts to become a travel and itinerary artists. We need people who can create amazing experiences for our ultra-high net worth members in our call center, no matter how big or small the request. We are dedicated to the idea when our members call us they can be given fantastic possibilities and we ensure that their expectations are not just fulfilled but surpassed.

The Lifestyle Managers in our call centers have a rare set of people skills over the phone which allows them to get out in front of problems and proactively help customers with potential troubles.

Lifestyle Managers are masters of juggling many websites and applications open on their desktops while seamlessly speaking with the member.

Is it busy? A thousand times, yes. We are growing and have strict deadlines. At times it can get so busy you might forget to exhale but that’s ok because we’ve got your back and we’re always here to remind you to take a much-needed breather. We strive to create a workplace for our Lifestyle Managers that encourages community, results, and growth.

We aim to be the world’s most trusted customer service company, and we happen to book travel, tickets, and dining experiences. One way we earn our members’ trust is by being available when they need us, 24 hours a day, 7 days a week. This means that our Lifestyle Managers work a 40hr schedule that includes working late, working weekends, and is adaptable to meet the needs of our members. Below are some of our benefits outside of Medical, Dental and Vision benefits.

• Aside from regular Medical, Dental, Vision, and others we have other benefits listed below:
• Travel offers from a variety of sources that allow great discounts on hotels, cruises, and rental cars. These are posted as they come in and vary by location.
• 22 days of PTO your first year and maxing out at 32 days per year in your 4th year (based on a 40hr work week).
• 3 extra float days after 2 years of work.
• Sabbatical every 5 yrs. of work.
• Tuition reimbursement
• Full catalog of learning modules that cover a wide range of categories. for personal and professional development
• Discount on Pet Insurance, legal advisory, and a multitude of other supplemental benefits
• IATA card after 90 days which gives access to travel discounts
• Monetary loyalty rewards at 3yrs, 5yrs, and 10 yrs of service
• Working Holidays: Ability to work from any of our 23 global offices for a short period of time

Last, we’re looking for someone who matches our approach to life in general. We need people who love to laugh, embrace change, give off infectious positivity, and have an unrelenting passion for service in every aspect of their lives.
If you feel you are interested we’d love to talk to you.

Requirements

• Must write in English with no grammatical errors
• Must have high touch customer service experience
• Must be able to work nights and weekends

Widespread acceptance for every person. We encourage diverse philosophies, cultures, and backgrounds. We praise diversity and are dedicated to creating an inclusive work environment for our employees. This idea ties the Ten teams together. Ten is honored to be an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.”

Job Types: Full-time, Part-time

Pay: $17.00 – $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Las Vegas, NV 89135: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Amadeus or GDS: 2 years (Preferred)
• Hotel or Travel Booking: 2 years (Required)

Shift availability:

• Night Shift (Required)
• Day Shift (Required)
• Overnight Shift (Preferred)

Work Location: One location