TEKsystems Hiring for Technical Support Engineer Job at Culver City, CA Full Time

Description:

We have an immediate opening for a Support Engineer in our Los Angeles, CA office location. The Support Engineer is primarily responsible for providing first and second tier support to end users. This responsibility includes onboarding and offboarding new employees, maintaining existing software services, and maintaining and deploying end user hardware. They will also be assisting with documentation for processes and working with the Help Desk Manager to install, troubleshoot, upgrade, & repair infrastructure components. The Support Engineer is expected to be knowledgeable of most systems used by the company and is able to take on the challenge of learning new systems as they are added.

Duties include, but are not limited to:

• Provide excellent technical support by using strong troubleshooting skills and deploying technically accurate and best practice solutions to end user support requests
• Demonstrate professionalism, helpfulness, and care to all users
• Prioritize support response to ensure timely and accurate help desk support
• Document in real-time all support requests regardless of source, actions taken, and their resolution in the Help Desk ticketing system
• Deliver new employee training when employees join
• Assist with delivering agency wide training related to new solutions and services
• Assist with Computer & peripheral inventory management and forecasting, and lease planning & execution
• Software license inventory and management
• Document and execute operational practices and procedures to ensure licenses are available and systems remain online
• Maintain building access through proximity access systems
• Work with external suppliers as needed to resolve outstanding service issues or acquire services
• Prepare and operate audio-visual equipment for large and “All Agency” meetings

– Some travel may be required – Roughly 10% or less – All Project Base work and typically for setting up new locations if need be

– Some after hours and weekend work may be necessary – Rare

Required Experience:

• Bachelor’s degree in Computer Science or equivalent through a combination of education and work experience
• Minimum 1 years experience with routing protocols such as VLANs, Ethernet, Access Lists, TCP/IP, DNS, DHCP, SMTP, SNMP, WINS, etc.
• 1 year Scripting & Automation experience
• 1-3 years managing help desk work using a formal ticketing system

Strong understanding of:

• Windows Operating System
• MacOS
• JAMF
• Google Workspace
• Okta
• Video Conferencing Platforms
• VoIP
• Strong Troubleshooting skills and ability to problem solve
• Good ability to service Multi-Function Devices
• Good understanding of technology terms and acronyms
• Strong customer service skills and ability to accurately relay information between users and technical staff
• Strong written and oral communication skills
• Good interpersonal and team skills
• Good documentation and reporting skills
• Good Ability to multitask
• Good organizational, analytical, and prioritization skills
• Advertising Agency experience desired but not required

Skills:

Help Desk Support, Office 365, Google Suite, Mac Os X, Imaging, Desktop, mac os, jamf

Top Skills Details:

Help Desk Support, Office 365,Google Suite, Mac Os X, Imaging, Desktop, mac os ,jamf

Additional Skills & Qualifications:

Strong work ethic

Communication skills – Customer Service is key

Working independently and on a team.

Experience Level:

Intermediate Level

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.