TEKsystems Hiring for REMOTE Firewall / Proxy Support Job at Bloomington, IL Full Time

50% of the role will be focused on Network Engineering/troubleshooting/design/configuration & support to Cisco routers and switches in a very large Enterprise Level environment.

40-50% of the role will be focused on Proxy OR Symantec SG – Design, administration, configuration & support . There will be high level troubleshooting & knowledge of protocols: HTTP, SSL, FTP, SOCKS

5-10% of the role will be focused on Firewall administration, configuration & support (Palo Alto and Cisco)

This consultant will be expected to help with high level troubleshooting & documentation.

They will also have to explain complex technical concepts to non-technical audiences, from analysts to Executives, must have Excellent Communication Skills.

This team is responsible for Level 3 troubleshooting across the proxy team (40-50 tickets per day per team member) They must be able to handle high ticket volume.

• Primary responsibilities will include providing Enterprise operational support on the network security proxy

server team. This involves pulling work from customers that is requested through our ticketing system. Communication skills are critical in follow-up calls with customers

that can range from entry level employees to executives.

• The work will range from explaining and guiding our customers through our enterprise risk process to creating

and implementing new technical proxy rules.

• Apply Network Security common bodies of knowledge in conjunction with State Farm’s Enterprise Information Security Policy and Enterprise Privacy Policy

Demonstrate the ability to troubleshoot and resolve network and proxy environment issues knowledge of common network protocols (TCP, UDP, IP) knowledge of

application protocols using in web traffic (HTTP, SSL, FTP, SOCKS) Experience with SSL certificate / key creation and management Obtain, test and implement

patches and upgrades as required.

• Troubleshoot and identify the root cause of various hardware, software,

and network issues. Familiar with and/or be able to understand packet captures

-Strong communication skills- you will be talking to mailroom, senior executives,

Take technical concept and breaking it down

Network security firewall- Proxy would be great-will train-

Symantec proxy-

Understanding of service management principles- concepts no matter what tool you are using

1- Communication

2- Firewall (Proxy is a plus)

3- Root cause analysis (thought process

The primary responsibility will include providing Enterprise operational support. The applicant will be required to work with multiple technology teams within the Enterprise to coordinate troubleshooting and implementation steps. English as a primary language is requested in order to communicate effectively with Enterprise and Agency customers who have little to no technical experience during complex troubleshooting calls.

Skills:

Security, Information security, Infrastructure Security, firewall, proxy, patch management

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.