Information Technology Specialist
Summary
The IT Specialist serves as the key contact for the day-to-day operations of Crawford Hoying’s computer
systems and for ensuring that all IT systems are functioning effectively. This individual will also manage the
relationship with our third-party IT support services provider and will serve as the front-line support for staff
members’ technical issues. A highly professional tone, appearance, and manner is both expected and
required, including calm, effective, and tactful communication in person and while on the phone. Duties vary
in scope, requiring significant judgment and experience to successfully accomplish tasks with limited direct
supervision. This position is based in the corporate office but may require driving to other company locations
from time to time.
Job Responsibilities (responsibilities may include but are not limited to the following)
resolution of helpdesk tickets, as needed
and relative applications
all support issues
employees
effectively
equipment in accordance with the enterprise refresh strategy
peripheral systems
former employees
Performance Objectives (objectives include but are not limited to the following)
Preferred Knowledge, Skills, Education, and Experience
Work Environment
The IT Specialist works at the corporate office and interfaces with external and internal customers and vendors
throughout the day. Occasionally, this individual may need to travel to other company properties within the
workday. The hours for this position are typically 8:00 am to 5:00 pm, Monday through Friday. The IT Specialist
must be available to work extra hours when important projects present themselves and must be available to
work an extended schedule as needed. The IT Specialist should be flexible and readily available depending
on the needs of the company.
Reporting Structure
The IT Specialist reports to the Vice President of Corporate Operations.
Physical Requirements
The IT Specialist’s physical condition must be sufficient for the consistent and successful completion of the
responsibilities defined for this position. This position frequently requires standing, walking, sitting, reaching
with hands and arms, and lifting up to twenty-five pounds. The IT Specialist must be able to drive during the
course of work
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