TEKsystems Hiring for Desktop Support Technician I & II Job at Farmers Branch, TX Full Time

Description:

The IT Desktop Technician I is responsible for the support of end-user desktop, laptop, phone, mobile device hardware, software, and break/fix services. Troubleshoots and repairs computer systems and peripheral equipment. The incumbent will respond to incidents and service requests either in person, by telephone, or via remote access. Provide timely resolution of incidents or escalations on behalf of the customer to appropriate technical staff. Must monitor their respective ticket queue and handle tickets to ensure incidents and service requests are addressed in a timely manner, meeting established metrics and SLAs. Additional Information: •This resource will be working by themselves for the most part; so must be reliable and technical savvy in order to resolve escalated issues •Need candidates who can work independently and have a good deal of knowledge as it relates to Networking/Static IP Address/Subnets •Will also work within their IDF closet and checking out the switch (so must be familiar of what that looks like in case they are asked to find it) •Will be working with the patch cables and getting them connected to the switch •Printers: Will not be do much support of that due to the company already having a contract in place with the manufacture. They have Cannon’s in their environment •Will be working a lot with Ghost and SCCM in regards to performing imaging duties •Must have great hardware troubleshooting skills as it relates to working with the variety of desktop components •They currently support O365 •This role will be 85% hands on and 15% remote support •Remote Tools Used: TeamViewer and SCCM •Ticketing System: Heat •Hardware in their environment consist of the following: IBM/Lenovo/Dell •NGI is a BYOD environment and candidate will support both iPhones and Androids, including their in house phone system •Users Supported vary by location but roughly 300-500. 10,000 total

Skills:

Desktop Support, Windows 7/10, MS Office 2013. SCCM, Active Directory, imaging, IDF, networking, remote, troubleshoot

Top Skills Details:

Desktop Support, Windows 7/10, MS Office 2013. SCCM, Active Directory, imaging, IDF, networking, remote, troubleshoot

Additional Skills & Qualifications:

Strong oral and written communication skills required. • Great documentation skills • Must be able to pay close attention to detail • Ability to work under direction of site lead • Ability to show up to work on time and performed the requirement tasks. • Ability to comprehend detailed information to perform job duties • Must be detail oriented with a demonstrated ability to manage multiple concurrent tasks • Have the ability to be a self-starter • Candidates must be professional as they will be client interfacing Technologies They should understand- DHCP, Event Viewer, VPN, IP Address

Experience Level:

Intermediate Level

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.