TEKsystems Hiring for Desktop Support Coordinator Job at Fort Mill, SC Full Time

Description:

The Desktop Support Coordinator is not a technical role. This person will be working directly with the desktop support manager to ensure that engineers are completing assigned incedents and requests in a timely fashion. This person will be in charge or scheduling and planning refreshes, onsite upgrades and end user requests through ServiceNow.

• College diploma or university degree (Bachelor’s)
• Experience working with a ticketing system
• Analytic and quantitative thinkers
• Financial industry experience a plus
• Understanding of the organization’s goals and objectives.
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Strong documentation skills.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language.
• Highly self-motivated and directed.
• Sharp attention to Detail.
• Proven analytical and problem-solving abilities.
• Capable of Multitasking in a high pace environment, effectively and efficiently.
• Exceptional customer service orientation.
• Ability to Demonstrate Client Sensitivity
• Experience working in a team-oriented, collaborative environment.
• Outstanding Client Services Skills
• Ability to effectively prioritize and execute tasks in a high-pressure environment.

What are we looking for?

We want an eager individual with excellent customer service. We are looking for people who thrive in a fast-paced environment, are client-focused, team-oriented, and comfortable interfacing with senior executives, executing a world-class experience and delivering value to the business.

Requirements:

• Knowledge of Microsoft Office 2003/2007
• Knowledge of PC hardware & terminology

Core Competences

• Strong communicator with excellent documentation, troubleshooting and problem solving skills.

Preferred

• Demonstrated expertise with the management and support of Microsoft Active Directory Domains, Microsoft Office, Office 365, corporate networks, and mobile device technology.
• Working knowledge of various Windows OS and hardware for PC environments, principles and terminology of networking and mobile technologies.

Skills:

outlook, excel data entry, servicenow

Top Skills Details:

outlook,excel data entry,servicenow

Additional Skills & Qualifications:

• College diploma or university degree (Bachelor’s)
• Experience working with a ticketing system
• Analytic and quantitative thinkers
• Financial industry experience a plus
• Understanding of the organization’s goals and objectives.
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Strong documentation skills.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language.
• Highly self-motivated and directed.
• Sharp attention to Detail.
• Proven analytical and problem-solving abilities.
• Capable of Multitasking in a high pace environment, effectively and efficiently.
• Exceptional customer service orientation.
• Ability to Demonstrate Client Sensitivity
• Experience working in a team-oriented, collaborative environment.
• Outstanding Client Services Skills
• Ability to effectively prioritize and execute tasks in a high-pressure environment.

What are we looking for?

We want an eager individual with excellent customer service. We are looking for people who thrive in a fast-paced environment, are client-focused, team-oriented, and comfortable interfacing with senior executives, executing a world-class experience and delivering value to the business.

Requirements:

• Knowledge of Microsoft Office 2003/2007
• Knowledge of PC hardware & terminology

Core Competences

• Strong communicator with excellent documentation, troubleshooting and problem solving skills.

Preferred

• Demonstrated expertise with the management and support of Microsoft Active Directory Domains, Microsoft Office, Office 365, corporate networks, and mobile device technology.
• Working knowledge of various Windows OS and hardware for PC environments, principles and terminology of networking and mobile technolo

Experience Level:

Entry Level

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.