***We are unable to work with 3rd-party or corp-to-corp candidates for this position***
Overview
Our client is growing and they need someone to lead their Service Desk team that includes 5 Service Desk Technicians and 1 Systems administrator.
The Service Desk Supervisor oversees the day-to-day operations of the Tier 1 and Tier 2 Service Desk staff that support internal employees. This includes managing the processes related to the identification, prioritization, and resolution of requests along with tracking, coordinating, and reporting service desk tickets. This position also continuously works with a focus on improving support policies, systems, and processes.
Responsibilities
Qualifications
Preferred:
Job Type: Full-time
Pay: From $83,000.00 per year
Benefits:
Schedule:
Experience:
Work Location: One location
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