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TargetCW Hiring for IT Help Desk Technician Job at Houston, TX Full Time
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Overview:
Responsibilities:
Requirements:
TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation
Help Desk Technician LVL 1
Onsite – Houston, Texas
Temp to Hire
$20.00 per hour
The IT Help Desk Associate will provide excellent service to users. S/he will use their problem-solving, troubleshooting and customer service skills to implement and resolve issues related to network, desktop and application issues. They will also administer IT systems and document processes.
This is a full time- Monday-Friday position. Hours can be flexible.
Responsibilities:
- Independently mange and troubleshoot issues and helpdesk tickets
- Contribute to the development and documentation of IT processes and procedures
- Deploy new employee workstations (computer, phone, email, etc.)
- Assist with computer systems patches, updates, and upgrades as needed
- Manage IT equipment procurement and asset inventory
- Oversee workstation encryption and security
- Develop and maintain documentation related to IT support services
Requirements:
- BS preferred
- Minimum 1 of year experience doing IT Help Desk work in corporate setting
- Experience working with Windows and Office
- Good written and verbal communication and interpersonal skills
- Self-starter with excellent customer service skills and the ability to independently prioritize and manage a shifting workload
- Knowledge of MS technologies (Windows 7 & 10, SharePoint, Outlook, Office 365)
TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation
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