TALLER MEDINA Hiring for ( Remote ) Customer Service Representative Job at Arizona Full Time

We are looking for a Customer Service Representative working remote or in the office that will attract potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction.

Customer service representative duties:

• Place or cancel orders.
• Answer questions about warranties or terms of sale.
• Act as the company gatekeeper.
• Suggest solutions when a product malfunctions.
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Recommend possible products to meet the customers’ needs
• Refer issues and questions to managers if necessary

Customer service representative requirements:

• Proven customer support experience

• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Strong interpersonal skills
• Strong verbal communicator
• High School or Equivalent