SVP Worldwide Hiring for Area Manager – Southeast Region at Hollywood, FL  Full Time

Job Title: Area Manager

Department: Retail Area Managers

Reports To: Director, Store Operations

FLSA Status: Exempt

Location: Remote (Southeast Region)

SVP Worldwide, the world’s largest consumer sewing machine company, is looking for a creative and motivated Area Manager for our Viking Sewing Gallery department located inside Jo-Ann Fabric & Crafts store in the Southeast Region (FL, TN, GA). The company and its three iconic brands – SINGER, VIKING, and PFAFF – have delighted consumers for over 460 years. These premium brands and products are regarded as the choice for serious sewists and novice crafters.

The Viking Sewing Gallery channel within SVP Worldwide was established 25 years ago and has grown from a small operation to its current state of over 170 store locations, employing more than 600 team members across 36 states. Most of our Retail stores are located inside JOANN Fabrics & Crafts. We operate one free-standing location. This chain of retail locations contributes substantially to the overall company profits and is strategically important as it is focused on the most premium/valuable consumers. The chain sells a disproportionate amount of the company’s highest margin products (e.g., MSRP>$5,000). Its product portfolio includes the brands of SINGER, HUSQVARNA VIKING, and mySewnet covering entry-level sewing machines all the way up to advanced, internet-connected, leading-edge household sewing machines and all segments in-between. In addition to sewing machines, the product portfolio includes sewing accessories and notions and embroidery software. Services available with the Viking Sewing Galleries include assisted sales through demonstrations, sewing machine repair service, free machine operation classes, consumer classes, and events.

SVP Worldwide continues to weave our culture into the fabric of our team members by living out our core values of Integrity & Trust, Teamwork, and Customer Focus. As our industry continues to grow, there are vast opportunities for new team members who share our commitment to delivering the world’s finest sewing products, service, and overall customer experience.

The Area Manager will plan and lead the activities of all stores within the assigned area of operations for Viking Sewing Galleries, including full profit and loss responsibility while acting within the scope of the company objectives to accomplish regional and area goals. Using their skills and experience to ensure their area is not only operationally sound but a positive, team-oriented environment that delivers results. The Area Manager works alongside their Store Managers to ensure that they are being developed appropriately, and provide our customers with exceptional experiences in our galleries. This is a unique multifaceted role that will stretch your current skill set, and help you continue to develop in your career.

Job Responsibilities

Lead store teams by ensuring:

• A culture that fosters Viking Sewing Gallery’s values

• Fair administration of human resources policies & practices

• Superior customer service through creative, fun, and friendly store environments

• Store leadership accomplishes individual and store sales goals

• Area annual sales growth that meets or exceeds company targets

• All tools are effectively utilized in each store and market resulting in superior demonstration of products and services

• Effective planning & execution of company objectives

• Maximization of performance & productivity through a commitment to sensible store scheduling

• Sufficient staffing levels are consistently maintained for each store through proactive recruitment, selection, and onboarding

• Protection of company assets through loss prevention and expense efficiencies

• Continuous talent development in the areas of merchandising display efforts, store growth, training and development, employee relations, customer service, systems, events, classes, etc.

• Consistent and effective communication of area and regional priorities to store teams

Competencies

• Drives results by identifying opportunities to improve performance

• Works efficiently by planning and organizing work to achieve goals and objectives

• Focuses on customers by anticipating customer needs, overcoming obstacles, and continually striving to improve customer satisfaction

• Applies effective analytical skills by integrating complex information, while balancing tactical and strategic initiatives

• Provides effective leadership by maintaining an environment that promotes teamwork and maximizes individual potential

• Communicates effectively by providing clear and timely communication and demonstrating effective listening skills

• Demonstrates adaptability by adjusting to changing business priorities

QUALIFICATIONS

Experience

• Bachelor’s Degree in Business Management or a related field, equivalent experience

• 4+ years of multi-unit retail management experience with progressively more responsibility and demonstrated success in sales of high-ticket items is preferred

• Previous sewing experience is preferred.

• Must reside within the area/region of responsibility (TN, GA, FL) and be near a major airport for traveling purposes

• Experience with Client Relationships-Full Customer Lifecycle Environment from Prospecting to Post Purchase/ Personal Goal Setting/Individual performances

• Experience with general office equipment, such as a computer, calculator, copier, and telephone. Proficient with POS systems, Google Suite, and/or MS Office applications

Knowledge and Skills

• Excellent verbal and written communication skills

• Demonstrated interpersonal and customer service communication skills, while managing from a distance

• Strong organizational and leadership skills

• Strong analytical abilities

Schedule

• Day shift

• Evening shift

• Monday to Friday

• Night shift

• Weekend availability

WORK ENVIRONMENT

Works in an in-person, fast-paced, and ever-changing retail environment. 75% travel with overnight stays where required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer

• Frequently required to stand

• Occasionally required to demonstrate sewing machines by sitting and using hands

• Occasionally required to retrieve or reposition products like sewing machines or sergers weighing up to 50 pounds

At SVP Worldwide, we celebrate diversity, equity, and inclusion and strive to employ a unique workforce that is reflective of our consumers across the globe. SVP Worldwide is an equal opportunity employer and makes employment decisions based on merit and qualifications. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, ideas, and opinions – while being inclusive of all people.

SVP Worldwide prohibits discrimination based on race, color, religion, sex, sexual identity, gender identity, marital status, veteran status, nationality, citizenship, age, disability, medical condition, pregnancy, or any other unlawful consideration.

In The News:

SVP Worldwide was acquired by Platinum Equity (www.platinumequity.com), a global investment firm with more than $25 billion of assets under management and a portfolio of approximately 50 operating companies that serve customers around the world. Platinum Equity has committed to fully supporting SVP’s continued growth and to bring additional financial and operational resources to bear to help accelerate the company’s efforts.

Like what you see? Then come “sew” and grow your career with us!

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